Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
Generic

Herjy Similien

Houston,Texas

Summary

Experienced Business continuity Analyst with a Master of Global Affairs in International Development, specialized in Global Risk and Energy Sustainability, complemented by extensive coursework in Energy Geopolitics and Sustainability, and Global Governance. Leveraging a strong background in program analysis with the U.S. Department of State, I possess a keen ability to identify, evaluate, and mitigate risks in complex global environments. Seeking to apply my expertise in crisis management, regulatory compliance, and sustainable energy practices to enhance the resilience and operational continuity of Kinder Morgan. Committed to ensuring seamless business operations through meticulous planning, strategic problem-solving, and effective communication with stakeholders.

Overview

8
8
years of professional experience

Work History

Program Analyst - Office of Children’s Issues – EAP Abductions

U.S. Department of State, Bureau of Consular Affairs
12.2023 - Current
  • Assisting in day-to-day advocacy on International Parental Child Abduction (IPCA) and exercises good judgment, discretion, and tact in responding to all telephone inquiries concerning functional responsibilities
  • Projects a positive, customer service-oriented image to left-behind parents, Congress, foreign Central Authorities, and other agencies on behalf of the Bureau and the Department, in both written and oral communications
  • Coordinating the enrollment of children into the Consular Passport Issuance Alert Program (CPIAP) is a critical task to prevent taken parents from traveling to other countries with the child
  • This involves ensuring requests are entered into the database promptly with complete attachments
  • Monitor, measure, and report country desk officers, Branch Chiefs, and Division Chiefs on high-priority abduction cases likely to receive international media coverage or Congressional interest
  • Drafting external and internal documents (letters, correspondence); referred to relevant databases for information: document submission and correspondence engagement with Foreign Central Authorities, domestic agencies and law enforcement, members of Congress, attorneys, judges, parents, and families of abducted and retained children
  • Learned crisis management skills by aiding Overseas Citizens Services in 12+ shifts
  • Verified U.S
  • Citizenship documents during Israel crisis, to enable registration for flight
  • Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
  • Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
  • Conducted open-source intelligence during Haiti crisis to locate children in Haitian orphanages who had been approved for adoption by U.S Citizens.
  • Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
  • Collaborated with stakeholders to define clear program goals and establish performance metrics.
  • Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.

Passport Specialist - Adjudicator

U.S. Department of State
11.2022 - 12.2023
  • Continuously improved passport adjudication processes by applying citizenship and nationality laws, ensuring adherence to procedural requirements and mitigating risks associated with non-compliance
  • Prepared detailed documentation for passport applications, including interactive checklists and procedural guidelines
  • Developed training materials and presentations to communicate complex regulations and procedures to colleagues and stakeholders, mirroring the need for clear communication in business continuity planning
  • Demonstrated the ability to quickly process and analyze data from multiple sources (TDIS, OPR, CLASS), resolving issues and inconsistencies efficiently
  • Scheduling and Compliance: Developed specific schedules for processing passport applications and ensured compliance with regulatory deadlines
  • Conducted regular fraud detection exercises and participated in inter-agency programs, ensuring preparedness and efficiency in identifying and mitigating risks
  • Support and Expertise: Expertise in Complex Case Resolution: Provided expertise in resolving complex passport cases involving identity issues and fraud indicators
  • Acted as a key interface at Will Call windows during peak times, managing public interactions and ensuring smooth operations
  • Identified and managed potential fraud risks by analyzing data and verifying information through law enforcement systems (NLETS, CCD, LexisNexis), like identifying and classifying asset risks in business continuity planning.
  • Improved processing times by streamlining workflows and implementing efficient filing systems.
  • Assisted customers with complex cases, resolving issues promptly and professionally.

Passport Associate II

CGI Federal
08.2021 - 11.2022
  • Operated various equipment for high-speed scanning, mail out, and mail metering to ensure efficient processing of passports and supporting documents
  • Prepared and dispatched envelopes containing accurate passports and relevant supporting documents, adhering to project timelines and quality standards
  • Boxed and archived files for storage purposes, maintaining organized records for future reference
  • Interfaced with passport applicants at Agency/Center Information and Will-Call counters, providing exceptional customer service
  • Scheduled appointments and provided information at the Information Station, ensuring applicants were well-informed about the process
  • Reviewed passport applications, photographs, identifications, and supporting documents for completeness before adjudication, ensuring compliance with Passport requirements
  • Ensured compliance with Passport requirements, including proper photographs and fee information provided to customers
  • Verified the accuracy and quality of printed passport books before distribution to applicants, maintaining high standards of quality control
  • Processed refund/reimbursement requests, ensuring accurate and timely handling of financial transactions
  • Identified areas for improvement in the passport application review process and implemented solutions to enhance efficiency and accuracy.
  • Reviewed photo submissions for compliance with official guidelines, providing feedback as needed to ensure acceptable images were used in passports.
  • Collaborated with team members to maintain a high level of customer service, addressing applicant concerns promptly and professionally.
  • Developed strong relationships with local postal services to streamline mail-in application processing times.
  • Maintained strict confidentiality when handling sensitive personal information, ensuring compliance with all applicable regulations.
  • Managed crisis situations by coordinating with appropriate authorities and providing timely, accurate information to concerned parties.

Sales Associate

BetterMortgage.COM
10.2021 - 03.2022
  • Advised clients on suitable mortgage options and managed client portfolios to ensure the achievement of both client and company financial goals
  • Proficiently pre-approved mortgage loans, aligning client needs with tailored financial solutions
  • Streamlined operations by coordinating seamlessly with loan officers, expediting the closing process
  • Demonstrated exceptional attention to detail and commitment to delivering optimal outcomes for clients
  • Conducted thorough financial analyses to offer personalized mortgage solutions, resulting in a 95% client satisfaction rate
  • Consistently achieved and surpassed monthly sales targets by an average of 20%, significantly contributing to the department's annual revenue
  • Managed a portfolio of over 100 clients, maintaining detailed records and ensuring all clients received timely and accurate advice on their mortgage options
  • Earned financial bonuses for contacting 1,000 potential clients per month who made mortgage inquiries, driving increased engagement and sales opportunities
  • Successfully guided clients through the mortgage application process, resulting in a 98% approval rate for submitted applications
  • Fostered strong relationships with clients, leading to a 40% increase in referrals and repeat business.
  • Collaborated with underwriters to ensure timely processing of loan applications, thus enhancing customer satisfaction.
  • Collaborated with other departments to ensure seamless coordination throughout the entire loan process, resulting in higher customer satisfaction rates.

Business Development Specialist

THE HOUSTONIAN HOTEL CLUB & SPA
05.2016 - 09.2020
  • Implemented and monitored operational system to increase sales
  • Supported ongoing learning and development of team, through coaching, mentoring new hire onboarding training
  • Ensure ongoing guest engagement by informing and educating guests about in-house programs, local studios, instructors, events, and community initiatives.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Master of Global Affairs - International Crisis managementEnergy Geopolitics

Rice University, James A. Baker Institute for Public Policy
Houston, TX
05.2024

Bachelor of Arts in Political Science and Government -

Sam Houston State University, College of Humanities And Social Sciences
Huntsville, TX
05.2022

Skills

  • Risk Mitigation
  • Communication
  • Collaboration
  • Strategic Planning
  • Crisis Management
  • Threat Intelligence
  • Interpersonal
  • Problem-solving
  • Multitasking
  • Leadership
  • Research and Writing
  • Emotional intelligence
  • Attention to Detail
  • Negotiation
  • Conflict Resolution
  • Proficient in Excel & word
  • Project Management
  • Business Analysis
  • Market Research
  • Critical Thinking
  • Culture Sensitivity

Projects

Rice University Baker Institute Capstone, 2024, My capstone project explored U.S. strategies to influence China's regional dynamics via strategic economic, industrial, and commercial investments. Energy Geopolitics Course final Project, 2024, Analysis of Risks for Foreign Investment in Russia’s Energy Sector, to conduct a comprehensive analysis of the factors posing risks to foreign investment in Russia’s energy sector, with a focus on the historical context of state takeovers of private energy assets. examined regulatory and legal uncertainties, geopolitical risks, political intervention, economic instability, corruption, bureaucratic challenges, and infrastructure issues.

Languages

French
Professional Working

Timeline

Program Analyst - Office of Children’s Issues – EAP Abductions

U.S. Department of State, Bureau of Consular Affairs
12.2023 - Current

Passport Specialist - Adjudicator

U.S. Department of State
11.2022 - 12.2023

Sales Associate

BetterMortgage.COM
10.2021 - 03.2022

Passport Associate II

CGI Federal
08.2021 - 11.2022

Business Development Specialist

THE HOUSTONIAN HOTEL CLUB & SPA
05.2016 - 09.2020

Master of Global Affairs - International Crisis managementEnergy Geopolitics

Rice University, James A. Baker Institute for Public Policy

Bachelor of Arts in Political Science and Government -

Sam Houston State University, College of Humanities And Social Sciences

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Herjy Similien