Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Herlin Montilla

Miami,FL

Summary

Dynamic Office & Administrative Leader
Proven expert in streamlining operations, boosting team performance, and delivering top-tier service in fast-paced environments. Trusted for driving efficiency, solving problems before they arise, and building strong relationships across all levels of an organization. Known for creating order out of chaos, leading with integrity, and making teams and executives more effective.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager

Guard Your Claim, Inc
06.2020 - 07.2025
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Reported to senior management on organizational performance and progress toward goals.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Cashier Team Lead

BurgerFi
03.2019 - 10.2019
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Received and processed customer payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Operated POS cash register and equipment to collect payments.

Tax Professional Assistant

Red Lightning Taxes
02.2015 - 10.2016
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Utilized tax software to prepare returns and meet deadlines.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Responded to inquiries from IRS and other tax authorities.

Education

High School Diploma -

Coral Gables Senior High School
05.2013

Skills

  • Staff hiring
  • Office Administration
  • Relationship building
  • Policy implementation
  • Customer service
  • Mail handling
  • Documentation expertise
  • Organizational skills
  • Scheduling and calendar management
  • Team supervision
  • Training and coaching
  • Administrative support

Languages

English
Native or Bilingual

Certification

  • Licensed All Lines Adjuster - 2025

Timeline

Office Manager

Guard Your Claim, Inc
06.2020 - 07.2025

Cashier Team Lead

BurgerFi
03.2019 - 10.2019

Tax Professional Assistant

Red Lightning Taxes
02.2015 - 10.2016

High School Diploma -

Coral Gables Senior High School

Similar Profiles

CREATE PROFILE