Herlinda Martinez
Bakersfield,CA
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
25
25
years of professional experience
Work History
Bilingual Clerk Typist III
Kern County Superintendent of Schools
Bakersfield
03.2023 - Current
- Operate computer terminal to input employees hours worked, vacation hours, or sick pay hours for payroll purposes
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provide quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Support administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Input data into spreadsheets and databases.
- Submit payroll on timely manner
- Answer phone and 2 way radios calls from drivers to handle issues out in the field.
- File invoices and create charts.
Patient Registration Clerk / Scheduler
Premier Medical Associates
Bakersfield
01.2015 - 03.2023
- Greet all guests
- Register patients for clinic visits; verify patient insurance coverage and benefits on web
- Collect co-pays and issue receipts to patients
- Answer phone calls from patients and hospital
- Take vitals, update med list and Disinfect the waiting area.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Supported administrative tasks such as filing paperwork, answering phones, and maintaining office supplies inventory for smooth department operations.
- Accurately inputted patient and insurance information into company's computer system using Nexgen systems Md suites.
- Scheduled 60+ daily appointments using computerized calendars.
Patient Registration Clerk
Bakersfield Family Medical Center
Bakersfield
11.2013 - 01.2015
- Make appointments for patients
- Provide Customer Service, check patients in and verify insurance eligibility, collect co pays
- Help create patient plans in HER, update all outgoing calls in EHR and Translate for providers when needed
- Maintain updated paper work on a yearly basis as required and for audit purposes
- Follow all HIPPA rules and regulations.
- Scheduled 50+ daily appointments using computerized calendars.
Customer Service Receptionist
Family Motors Auto Body & Paint
Bakersfield
03.2011 - 11.2013
- Provide excellent Customer service through the process of customers having vehicles repaired
- Open all new repair orders; confirm insurance coverage and payment for repairs before initiating repairs
- Keep customers updated of status of repairs
- Maintain updates for car rental companies of repair status and date of completion of repairs for vehicles that are in shop for repairs
- Collect deductibles
- Schedule appointments for estimates and pick up of completed vehicles.
Front Office Receptionist
White Cap Construction Supply
Bakersfield, CA
01.2000 - 12.2010
- Full charge of cash office duties, including answering multiple phone lines, ordered all office supplies, balancing daily cash flow, and banking
- Help process orders at front counter and special order materials as needed
- Safety captain; maintained employee safety files, verified certifications of equipment for compliance
- Inspected building for Hazardous waste and filed inspections to District Manager via emails
- Maintain records for commercial trucks and drivers per DOT compliance.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Education
Medical Assistant - Medical Assistant
Liberty Career College
Bakersfield, CA02.2015
High School Diploma -
Foothill High School
Bakersfield, CA06.1991
Skills
- Citrix
- Cash Handling
- Customer Satisfaction
- Telephone Etiquette
- Cash Management
- Filing systems
- Next-Gen
- EHR
- EPM
- Database Management
- All insurance websites
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Clerk Typist III
Kern County Superintendent of Schools
03.2023 - Current
Patient Registration Clerk / Scheduler
Premier Medical Associates
01.2015 - 03.2023
Patient Registration Clerk
Bakersfield Family Medical Center
11.2013 - 01.2015
Customer Service Receptionist
Family Motors Auto Body & Paint
03.2011 - 11.2013
Front Office Receptionist
White Cap Construction Supply
01.2000 - 12.2010
Medical Assistant - Medical Assistant
Liberty Career College
High School Diploma -
Foothill High School