Allison J. Morgan
Keota,IA
Summary
Certified EMT and CPC with diverse background in emergency services, dispatch, and medical office settings. Skilled in effective communication with patients and staff in both escalated situations and routine correspondence. Extensive knowledge of medical systems, terminology, and trauma response. Committed to delivering highest quality service to each patient. Over 20 years of industry experience, honing administrative and organizational skills while passionately striving to provide best care for all.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clerk III/Patient Navigator
University of Iowa Wound Clinic
08.2022 - Current
- Managed scheduling while working collaboratively with teams to support patients and facilitate their ongoing care efficiently and proactively.
- Acted as first point of contact for patients.
- Work one on one with patients and doctors to schedule wound care appointments.
- Collect payments; reconcile daily batches and any other paperwork.
- Responsible for notarizing documents as necessary.
- Train new employees in scheduling and customer service.
Emergency Medical Technician
Tipton Ambulance
07.2022 - 01.2024
- Provide emergency medical care to patient’s pre-hospital settings, ensuring rapid assessment and stabilization of critical conditions.
- Collaborated with paramedics, nurses, and physicians to deliver high-quality patient care and ensure effective communication during transport.
- Administered medications, performed basic life support (BLS), and utilized medical equipment (e.g., AEDs, splints, oxygen therapy) to manage various emergencies.
- Maintained accurate and detailed documentation of patient interactions and care provided, adhering to HIPAA regulations.
Dispatch / Jailer
Keokuk County Sheriff’s Office
07.2021 - 08.2022
- Manage emergency and administrative calls to dispatch units.
- Process incoming/outgoing inmates and oversee their care.
Office / Payroll Manager
Fagen Elevator
10.2020 - 07.2021
- Weigh grain shipments and manage all payroll and accounting entries for two entities.
Coding Representative
University of Iowa
11.2019 - 05.2020
- Code surgery including Transplant, Cardio Thoracic, Burn, General surgery, Trauma surgery, Emergency General surgery, Plastic Surgery, Colorectal, Peripheral Vascular.
Medical Coder
ENT Medical Services, Provider Resources, Mercy
03.2015 - 10.2018
- Scheduling and processing payments including billing, collections and coding.
- Work with EHR, providers and patients.
- Code for CPT and diagnosis in an urgent care, pediatric specialty, wound center, ER, Pulmonology, General Surgery, inpatient and family practice.
- Work insurance denials and work with outside coding companies to train providers on coding efficiently.
CNA & Rehab Therapy Aide
United Presbyterian Home, Rehab Therapies
09.2011 - 03.2015
- Orthopedic aide for post-surgical care using experience in Internal Medicine.
- Fluent in EPIC.
- Care for residents and assist with activities of daily living.
Education
Certified Professional Coder -
AAPC
01.2025
Emergency Medical Technician
Kirkwood Community College
Cedar Rapids, IA05-2021
Certified Nursing Assistant & Emergency Medical Technician -
Kirkwood Community College
01.2021
Skills
- EPIC
- Citrix
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Database entry
- Administrative tasks
- Calendar management
Personal Information
Title: CPC
Certification
- Certified Medical Coder-Clinic Coder Mercy Iowa City, Provider Services, ENT Medical Services, University of Iowa.
Timeline
Clerk III/Patient Navigator
University of Iowa Wound Clinic
08.2022 - Current
Emergency Medical Technician
Tipton Ambulance
07.2022 - 01.2024
Dispatch / Jailer
Keokuk County Sheriff’s Office
07.2021 - 08.2022
Office / Payroll Manager
Fagen Elevator
10.2020 - 07.2021
Coding Representative
University of Iowa
11.2019 - 05.2020
Medical Coder
ENT Medical Services, Provider Resources, Mercy
03.2015 - 10.2018
CNA & Rehab Therapy Aide
United Presbyterian Home, Rehab Therapies
09.2011 - 03.2015
Certified Professional Coder -
AAPC
Emergency Medical Technician
Kirkwood Community College
Certified Nursing Assistant & Emergency Medical Technician -
Kirkwood Community College
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