Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thomesa Taylor

Kansas City,MO

Summary

Experienced with patient advocacy and support, ensuring seamless navigation through healthcare systems. Utilizes strong communication skills to connect patients with necessary resources and services. Knowledge of coordinating care and collaborating effectively with healthcare providers.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Navigator

Bright Health Insurance
09.2022 - 01.2023
  • Apprised patients of OON services and provided INN options
  • Facilitate interaction and communication with the health care providers and patients, offer education to hospital staff about the hospital's resources
  • Coordinated with multidisciplinary teams to develop individualized care plans, improving patient compliance by 15%
  • Scheduling appointments and linking patients to different areas of care not available at the health center
  • Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.

Medical Office Administrator

Saint Luke’s Cardiovascular Consultants
02.2018 - 11.2021
  • Provided financial resources to patients requiring cardiac meds
  • Document Encounter via EPIC Database
  • Scheduled patients for cardiology consults and follow-ups
  • Insurance Verification
  • Devised appointment guidelines and schedules for15 to 30 treatment appointments each day.
  • Enhanced patient flow and decreased wait times by 35% through effective resource management.
  • Led and trained 5 schedulers, boosting the team's productivity by 30%

Medical Office Assistant

Baby & Child Associates
11.2015 - 02.2018
  • Communicate patient concerns to Doctors and Nurses
  • Schedule appointments and manage calendars
  • Review and send medical records requests and follow-up on medical records requests when needed.
  • Entered data demographic information, scanned medial history, diagnostic procedures, and/or previous treatment IMS electronic health records (EHR) system
  • Answered a minimum of 25 incoming calls and directed them to appropriate staff.

Certified Nursing Assistant

University of Kansas Medical Center
01.2008 - 10.2015
  • Provided compassionate care to a diverse patient population, consistently receiving positive feedback and maintaining a 95% patient satisfaction rate
  • Work collaboratively with the 15 team of nursing staff to address the needs of patients and ensure all supplies and equipment are available and ready for patient encounters.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Certified Nursing Assistant

TNC Community
01.2007 - 10.2008
  • Supported nursing staff during medical procedures by providing necessary supplies and equipment, as well as assisting in patient positioning.
  • Documented patient information and care activities in electronic health record.
  • Monitored vital signs and reported any abnormalities to nursing staff promptly, contributing to optimal patient outcomes.
  • Maintained patient confidentiality at all times, adhering to HIPAA regulations and respecting their right to privacy throughout the caregiving process.

Education

Health Information Technology

University of Central Missouri
Kansas City, MO
06.2024

Skills

  • Medical Terminology
  • ICD-10, HCPCS, CPT Coding
  • Medical Necessity Claims
  • Accounts Receivables and Collections Concepts
  • Dispute Resolution
  • HIPPA Certification
  • Customer Service
  • Data Entry
  • Record Management
  • Healthcare
  • MS Word – Office -Outlook
  • 10-Key
  • SAP Software
  • Epic
  • Remote Worker Certificate
  • Problem Solving
  • Exceptional Analytical Skills

Certification

06/2024 Medical Billing Professional, AAPC

05/2002 Certified Nursing Assistant

Timeline

Patient Navigator

Bright Health Insurance
09.2022 - 01.2023

Medical Office Administrator

Saint Luke’s Cardiovascular Consultants
02.2018 - 11.2021

Medical Office Assistant

Baby & Child Associates
11.2015 - 02.2018

Certified Nursing Assistant

University of Kansas Medical Center
01.2008 - 10.2015

Certified Nursing Assistant

TNC Community
01.2007 - 10.2008

Health Information Technology

University of Central Missouri

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Thomesa Taylor