Laura Booth
Oxford,MI
Summary
Dynamic Patient Navigator with a proven track record at Comprehensive Breast Care Consultants, adept at enhancing patient experiences through effective communication and compassionate support. Skilled in medical recordkeeping and problem-solving, I streamlined appointment scheduling, while fostering collaboration among healthcare teams to ensure optimal patient care.
Experienced healthcare professional prepared for role, specializing in patient support and care coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient advocacy, healthcare navigation, and effective communication. Reliable and compassionate, ensuring seamless patient experiences and optimal outcomes.
Overview
4
4
years of professional experience
Work History
Patient Navigator
Comprehensive Breast Care Consultants
09.2024 - Current
- Facilitated patient access to care by coordinating appointments and follow-up services.
- Educated patients on treatment options and resources available for breast health.
- Collaborated with healthcare teams to streamline patient navigation processes.
- Managed patient support services, ensuring timely communication of essential information.
- Provided emotional support, addressing concerns and improving patient experience.
- Trained new staff on navigation protocols, enhancing team capabilities in patient care.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Coordinated patient intake processes to ensure timely registration and data accuracy.
- Assisted patients with insurance verification and eligibility checks.
- Streamlined appointment scheduling to enhance patient flow and reduce wait times.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Reduced patient anxiety with effective communication and compassionate service.
- Maintained accurate and up-to-date client records.
- Completed data entry and filing to keep records updated for easy retrieval.
- Greeted visitors warmly, creating positive first impression of organization.
Patient Coordinator
Dr. Pamela Johnson MD
Rochester Hills, MI
01.2022 - 08.2024
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Facilitated communication between patients and healthcare providers to enhance care experience.
- Assisted in processing insurance claims, ensuring timely reimbursements for services provided.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Associate of Applied Science -
Macomb Community College
Warren, MICertificate - Medical Billing
Macomb Community College
Warren, MISkills
- Medical terminology
- Medical recordkeeping
- Confidentiality
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Caring and empathetic
- Reliability and dedication
- Communicating to patients and families
- Resolving problems
- Patient registration
- Medical insurance
- Scheduling appointments
- Self motivation
- Document filing
- Gathering information from patients
- Time management abilities
- Payment collection
- Data entry
- Appointment scheduling
- Office organization
Timeline
Patient Navigator
Comprehensive Breast Care Consultants
09.2024 - Current
Patient Coordinator
Dr. Pamela Johnson MD
01.2022 - 08.2024
Associate of Applied Science -
Macomb Community College
Certificate - Medical Billing
Macomb Community College