Michelle Bernard
Woburn,Massachusetts
Summary
Seasoned professional with over 30 years medical administrative experience in fast- paced medical practices coordinating patient visits and accurately maintaining patient records seeking an opportunity to utilize strong customer service, computer, and organizational skills as an administrative assistant position.
Overview
21
21
years of professional experience
Work History
Patient Navigator
Mass General Brigham
Boston, MA
06.2020 - 06.2022
- Compiled medical reports covering specific patient or general office data
- Organized patient schedules and assisted in planning transportation and payments.
- Assisted patients in scheduling doctor and healthcare appointments.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities and skilled nursing facilities to home.
- Coached patients on self-advocacy.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Educated patients on insurance and healthcare plans.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
Surgical Coordinator
MERSI
Waltham, MA
12.2017 - 01.2019
- Ophthalmology Patient education for surgery and any premium services bought
- Collecting all payments one week before surgery for premium services
- In charge of approvals of all eye injections and verify patient insurance coverage
- Making sure all paperwork sent to specific hospital 7 days before surgery
- Ordering all implants needed for surgery and calling Rep if needed
- Making sure all patients are cleared for surgery by primary care
- Verified insurance coverage and obtained pre-authorizations.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Coordinated with facilities to set up surgeries.
- Create and maintained accurate and confidential patient files
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering office supplies and organizing office inventory
- Interviewed all surgical patients went over paperwork, date, hospital, time
- Managed physicians calendars, away dates, surgery.
- Coordinated with facilities to set up surgeries for 3 surgeons.
Senior Medical Secretary
Emerson Hospital
Concord, MA
06.2015 - 07.2017
- Ran the operating room desk
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Received and routed laboratory results to correct clinical staff members.
- Booked all surgery for hospital and outside offices as well
- Answered busy phone lines for operating room
- In charge of making sure operating room board is always accurate
- Keep track of all billing sheets for surgery
- Helping nurses to build new operating room cards
- Making sure to always call for inpatients for surgery
- When a code was called needed to call operator for over head page to alert all teams
Patient Service Coordinator III
Mass General Hospital
Boston, MA
07.2007 - 02.2012
- Worked for Plastic Surgeon Booked all surgeries most surgeries needed co surgeons Almost all patients required radiology testing with authorizations. Uploaded all pictures from physicians clinic to be mailed to insurance company for authorizations Physician also had research day in which I needed to help with making copies and going to library for certain things
- Clinic day I sat at check out and booked the patients for all testing and any other specialist they may need to see
- Sent out surgical packets Arrange all pre op and post op appointments
- Confirmed with co surgeons office, always double checking everything Contacting Reps if needed for case
- Managing surgical calendar for surgeon Reimbursements for travel.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
Patient Service Coordinator III
Mass General Hospital
Boston, MA
07.2007 - 11.2009
- Worked for chief of spine surgery, Booked all surgeries for physician, booked surgery for fellows and physician assistant had her own clinic as well Managed very busy travel and surgery calendar, reimbursements for all travel and conferences
- Arrange all pre op and post op appointments Reps were needed for every case, Also equipment double checked they were confirmed on every case
- Ordered all x-rays for surgery and delivered them to operating room day before surgery
- Created and maintained accurate and confidential patient files Addressed, documented, and responded to incoming and outgoing calls and correspondence
- Ordered office supplies for the Spine practice Managed all administrative needs of Spine surgery medical practice,
- Filling in at the front desk as needed and as a medical assistant where ever needed to help team
- Set up patients for appointments with timely benefits verification, referral processing, and insurance authorizations
- Coordinated communication between patients, family members, and medical staff
- Educated medical staff and patients by developing informational materials
- Conveyed policies and procedures to patients from medical and administrative standpoints.
Administrative Assistant
Mass Eye And Ear Infirmary
Boston, MA
07.2006 - 07.2007
- Scheduled all surgery for busy Otolaryngologist ,helped with his teaching going to library and making copies and picking up books
- Scheduled all new patient appointment sat in clinic with physician checked patients in and out
- All radiology testing and surgical authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Registered and verified patient records before triage with most up-to-date information.
Medical Clinic Assistant
Lahey Clinic
Danvers, MA
05.2001 - 06.2006
- Assisted with documenting clinic activities and updated medical records
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
Education
Medical Office Procedures - Medical Office Procedures Certificate
North Shore Community College
Danvers, MA09.2002
Skills
- Registration and Scheduling
- Epic
- Surgery Preparation
- Organization and Time Management
- Insurance Authorizations
- Managing Medical Practices
- Calendar and Appointment Management
Timeline
Patient Navigator
Mass General Brigham
06.2020 - 06.2022
Surgical Coordinator
MERSI
12.2017 - 01.2019
Senior Medical Secretary
Emerson Hospital
06.2015 - 07.2017
Patient Service Coordinator III
Mass General Hospital
07.2007 - 02.2012
Patient Service Coordinator III
Mass General Hospital
07.2007 - 11.2009
Administrative Assistant
Mass Eye And Ear Infirmary
07.2006 - 07.2007
Medical Clinic Assistant
Lahey Clinic
05.2001 - 06.2006
Medical Office Procedures - Medical Office Procedures Certificate
North Shore Community College