Herman Collins
Arlington,TX
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence
Overview
6
6
years of professional experience
Work History
OR Team Lead
Jackson Hospital
Montgomery , AL
12.2022 - 12.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw quality control to identify inconsistencies and malfunctions.
Rooms Supervisor
Marriott Capital Hill
Prattville, Alabama
10.2020 - 11.2022
- Organized special events such as banquets or conferences by coordinating catering needs with vendors.
- Performed administrative tasks such as creating payroll documents or processing invoices from suppliers.
- Inspected facilities regularly to ensure they are properly maintained according to health codes and regulations.
- Ensured compliance with all applicable laws, regulations and organizational policies.
- Coordinated daily activities of housekeeping staff including scheduling, training, and performance management.
- Resolved customer complaints in a timely manner while maintaining excellent guest relations.
- Supervised the maintenance of hotel rooms, lobbies, public areas, employee areas and other related areas.
- Established effective communication between departments to ensure smooth operations within the organization.
- Scheduled routine inspections of guest rooms to ensure cleanliness and safety standards were met.
- Reviewed guest feedback surveys to identify areas needing improvement in services provided.
- Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
Housekeeping Office Coordinator
Renaissance Hotel
Montgomery , AL
01.2018 - 10.2020
- Organized office supplies inventory and placed orders when necessary.
- Coordinated with external vendors to ensure timely delivery of supplies.
- Inspected rooms for cleanliness and reported any discrepancies to the supervisor.
- Trained new housekeeping staff on proper cleaning techniques and safety protocols.
- Provided support to guests with special requests or complaints related to housekeeping services.
- Performed daily cleaning duties, including vacuuming, mopping, dusting, and washing windows.
- Maintained accurate records of all room reservations and cancellations.
- Answered phones in a professional manner and directed calls appropriately.
- Monitored linen inventories to ensure adequate supply levels were maintained.
- Implemented strategies to improve efficiency of housekeeping operations.
Education
High School Diploma -
Booker T Washington High School
Tuskegee, AL05-2009
Skills
- Policy Enforcement
- Staff Scheduling
- Department coordination
- Cleaning practices
- Workload prioritization
- Sanitation Standards
- Staff Training and Development
- Document Control
- Customer service-focused
Timeline
OR Team Lead
Jackson Hospital
12.2022 - 12.2023
Rooms Supervisor
Marriott Capital Hill
10.2020 - 11.2022
Housekeeping Office Coordinator
Renaissance Hotel
01.2018 - 10.2020
High School Diploma -
Booker T Washington High School