Herman Cowan
Lauderdale Lakes
Summary
Versatile professional with a background in customer service and airport operations. Recognized for excellent attention to detail and compliance with regulations. Ready to leverage operational expertise to drive timely and efficient service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Menzies Aviation
Fort Lauderdale
01.2026 - Current
- Facilitated smooth check-in procedures and effective baggage handling for passengers.
- Delivered accurate information on flight schedules and gate assignments to enhance passenger experience.
- Coordinated boarding processes to ensure timely departures.
- Resolved passenger inquiries and complaints promptly to maintain high customer satisfaction.
Airline Reservations Agent
Makers Air
Fort Lauderdale
10.2025 - 01.2026
- Facilitated flight bookings and itinerary modifications for customers.
- Addressed customer inquiries via phone and email, ensuring timely and effective resolution.
- Clarified airline policies and procedures, enhancing customer understanding and satisfaction.
- Processed ticketing transactions using reservation software systems, maintaining accuracy and compliance.
Hotel Front Desk Clerk
GEKT Services Inc
Myrtle Beach
09.2021 - 09.2025
- Tropical Seas Hotel -Assisted guests with check-in and check-out processes smoothly and promptly (May 2021-Sept. 2026)
- Hilton - Processed payments and maintained accurate financial records as a Night Auditor (Sept. 2024-May 2025)
- Hotel Blu- Ensured that all guest requests were met promptly, courteously and efficiently (Sept. 2021-May 2022)
Airport Operations Agent
American Airlines
Kingston
04.2016 - 08.2021
- Coordinated aircraft arrivals and departures, ensuring on-time flight schedules.
- Managed passenger check-in processes with automated systems, enhancing operational efficiency.
- Executed security checks in compliance with federal regulations, safeguarding passenger safety.
Education
Bachelor of Science - Business Administration
University College of The Caribbean
Kingston, Jamaica06-2014
Skills
- Customer service excellence
- FAA regulations compliance
- Relationship management
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Microsoft Office expertise
- Property management systems
- Audit execution
- Cash management
Languages
Spanish
Professional
Certification
- SABRE GDS Certificate- Air Jamaica, American Airlines
- Property Management Certificate-IAP Career College
- Flight Dispatch Certificate- DMATRUNDOLA Aviation Consulting(Canada)
Timeline
Passenger Service Agent
Menzies Aviation
01.2026 - Current
Airline Reservations Agent
Makers Air
10.2025 - 01.2026
Hotel Front Desk Clerk
GEKT Services Inc
09.2021 - 09.2025
Airport Operations Agent
American Airlines
04.2016 - 08.2021
Bachelor of Science - Business Administration
University College of The Caribbean