Szymon Glazewski
Kearny,NJ
Summary
Dedicated and motivated aviation professional with nearly two years of hands-on experience in airport operations and passenger services, consistently ensuring safety, efficiency, and an outstanding customer experience in fast-paced environments. Expertise in managing high-pressure situations while effectively coordinating with multiple teams and maintaining professionalism with diverse international passengers. Committed to leveraging operational knowledge and exceptional service skills to enhance the travel experience at United Airlines. Eager to contribute to a dynamic team focused on delivering excellence in the aviation industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
World Flight Services
01.2024 - Current
- Provide exceptional passenger service for multiple international airlines, including check-in, boarding, and gate operations.
- Act as Lead Agent for EI AI Airlines, overseeing passenger processing and ensuring compliance with TSA and airline security procedures.
- Collaborate with ramp and gate teams to coordinate flight departures and arrivals efficiently.
- Handle passenger inquiries, special assistance requests, and flight disruptions with professionalism and empathy.
- Trained and proficient in SIDA badge procedures and secure airport operations.
Lifeguard
Montclair University
09.2022 - 05.2024
- Ensured the safety of all patrons by monitoring pool activity and enforcing safety rules.
- Performed emergency procedures including CPR and First Aid when necessary.
- Maintained facility cleanliness and readiness while providing courteous customer interaction.
- Assisted with event organization and guest engagement at university recreation programs.
Education
Bachelor of Science - Psychology and Business
Montclair University
Montclair, NJ05.2027
Skills
- Airport operations & passenger service
- Safety compliance & emergency response
- Customer service excellence
- Leadership & teamwork
- Multitasking & problem solving
- Attention to detail & organization
- CPR, AED, and First Aid certified
Certification
- CPR and AED Certified – Montclair University (2022)
- First Aid Certified – Montclair University (2022)
- Lifeguard Certification – Montclair University (2022)
- SIDA Badge Trained – Newark (2024)
Additional Highlights
- Experienced in working under FAA and TSA regulations.
- Adept at multitasking in dynamic airport environments.
- Strong communication skills and cultural awareness from working with global airlines.
Languages
English
Native or Bilingual
Polish
Limited Working
Timeline
Passenger Service Agent
World Flight Services
01.2024 - Current
Lifeguard
Montclair University
09.2022 - 05.2024
Bachelor of Science - Psychology and Business
Montclair University