Herman Gales, Jr
Springfield,IL
Summary
Skilled team member bringing years of customer service experience in commercial and hospital environments. Effective at working independently to manage the needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Transport Driver
Acadia on the Hill
Springfield, NJ
11.2023 - 12.2024
- Maintained cleanliness and organization of the vehicle, contributing to a comfortable experience for patients.
- Assisted patients with mobility challenges, ensuring their comfort and dignity throughout the transport process.
- Improved patient satisfaction by providing timely and efficient transportation services.
- Continuously sought feedback from patients and staff to identify areas for improvement in the transport process, driving ongoing enhancements in service quality.
- Managed multiple priorities simultaneously without compromising quality or timeliness of service delivery.
- Provided support to other team members as needed, fostering a collaborative and efficient work environment.
Housekeeper/Floor Technician
HSHS St. John's Hospital
Springfield, IL
12.2013 - 12.2019
- Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Quietly waxed, buffed and vacuumed floors in Hospital organization.
- Cleared trash and debris from over [Number] rooms and office areas regularly.
- Used Floor scrubbing and buffing equipment to clean and maintain hardwood, ceramic and laminate floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used power scrubbing and waxing machines to scrub and polish floors.
Education
High School Diploma -
East St. Louis Lincoln High School
East St. Louis, IL1987
Skills
- Customer Service
- Window Cleaning
- Residential Cleaning
- Infection Control
- Guest Relations
- Cleaning Techniques
- Hazardous Chemical Training
- Teamwork
- Cleaning and Organizing Abilities
- Floor Scrubber Machines
- Hospitality Background
- Health and Safety Compliance
Certification
Received and was recognized as Colleague of the Month over the entire hospital.
Received several departmental awards for being a phenomenal employee.
Timeline
Patient Transport Driver
Acadia on the Hill
11.2023 - 12.2024
Housekeeper/Floor Technician
HSHS St. John's Hospital
12.2013 - 12.2019
High School Diploma -
East St. Louis Lincoln High School