Herman Orr

• Implemented business and technical client training on new systems and supervised software integration on client's website
• Managed use of various types of databases and configured, installed and upgraded new ones
• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects
• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation
• Defined enterprise processes and best practices and tailored enterprise processes for applications
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
• Transported required training to 150 customers at their military locations on weekend
• Handled average 75 calls per week covering help desk to address customer inquiries and concerns
• Developed and implemented updating training programs for over 2500 employees.
• Only T-3 Cerner certified trainer in U.S. Air Force Reserve.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals

Over 25- year veteran of Army and Air Force starting as Combat Medic and advancing to Formal Training Manager.