Rowland Germono
Henderson
Summary
IT Systems Trainer and Implementation Specialist with extensive experience in software installation and user training within the casino and gaming sector. Proven ability to lead technical projects and deliver tailored training solutions, ensuring successful Go-Live events. Expertise in developing training programs that enhance user proficiency and operational efficiency. Strong communication and problem-solving skills facilitate quick adaptation to new technologies.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Systems Trainer
Light & Wonder
07.2022 - Current
- Installed and upgraded software on local workstations, ensuring optimal performance of systems.
- Configured and troubleshot peripherals including printers, scanners, and card readers.
- Delivered customized training sessions to various casino departments based on assessed needs.
- Provided on-site support during Go-Live, resolving issues for seamless transitions.
- Coordinated Go-Live readiness by verifying installations, configurations, and team preparedness.
- Facilitated knowledge sharing among system users by developing online resources and providing regular updates on changes in the system environment.
- Participated in meetings with stakeholders to discuss project requirements.
- Assisted with the development and implementation of systems policies, procedures and standards.
Systems Trainer
HCL America, Inc.
07.2022 - Current
- Executed software deployment and peripheral configuration for casino operations.
- Provided end-user training to enhance operational efficiency.
- Identified areas where additional training was needed and designed relevant courses accordingly.
- Developed and delivered comprehensive training programs for system users.
- Offered all levels of training to diverse personnel via variety of instructional methods.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Information Technology and Implementation Specialist
Empire Technological Group, LTD. / Synergy Blue
09.2019 - 05.2022
- Administered Windows environments, including Windows Server and Microsoft Exchange.
- Managed network security utilizing Palo Alto Firewall and Brivo Security badge access systems.
- Supported quality assurance testing for gaming projects to ensure functionality.
- Oversaw management of Linux servers and Cisco switches for major initiatives.
- Performed system administration tasks such as backups, upgrades, installations.
- Provided ongoing maintenance, support and enhancements in areas of system administration, security and data integrity.
Technical Trainer / Implementation Specialist II
Aristocrat
07.2014 - 07.2019
- Installed and upgraded Oasis 360 applications, including Super Playmate, PitBOSS, Speed Media, and Black Bart.
- Trained staff on Oasis 360, TrackIT, and Bravo Genesis Table Games Software.
- Delivered on-site and webinar training sessions while reporting bugs to engineering teams.
- Managed projects, SQL databases, and Oracle VirtualBox environments for optimal performance.
- Collaborated across departments to design lesson plans integrating customer service techniques.
- Developed comprehensive technical training courses for internal and external personnel.
Software Quality Assurance Tester – IOS
Acres
12.2012 - 05.2014
- Executed black box, system, unit, UI/UX, acceptance, regression, and performance testing, both manual and automated.
- Verified data integrity using MYSQL and MSSQL while collaborating with developers and designers.
- Tracked issues effectively utilizing Github, JIRA, and Zendesk within agile scrum processes.
Product Spec Rep II
IGT
06.2008 - 12.2012
- Researched and resolved technical inquiries related to gaming systems using MS SQL.
- Delivered application training and troubleshooting for casino gaming systems.
- Documented issues for internal knowledge base, supporting Table Manager and CTA.
- Provided global customer support for gaming system issues with a focus on customer satisfaction.
Sr. Network Administrator
Red Earth Casino
03.2007 - 06.2008
- Developed and maintained network infrastructure, including Active Directory, Exchange, DHCP, and DNS.
- Monitored LAN/WAN performance, generating comprehensive reports on system status.
- Supervised IT staff to ensure efficient operation and support.
- Conducted regular backups of critical server data using Symantec Backup Exec.
- Configured routers, switches, firewalls, and wireless access points for optimal performance.
- Managed firewall rules to secure remote connections across multiple sites.
- Provided technical support for users encountering network and computer issues.
- Established user accounts, permissions, and network policies to enhance security.
Sr. System Administrator
Augustine Casino
05.2002 - 03.2006
- Led pre-opening IT setup and post-opening upgrades for servers, network, and security.
- Supervised IT team; managed application support and training, vendor relations, and network integrity.
- Developed and implemented IT security policies to protect company's information systems.
- Collaborated with other team members to develop new system architectures to meet changing business requirements.
- Monitored system performance on a daily basis and identified potential areas of improvement.
- Performed server hardware installations, maintenance, upgrades and repairs as needed.
- Collaborated with IT teams to design and improve the network architecture, enhancing overall performance and reliability.
System Administrator
Synergy Information Solutions
01.2004 - 12.2004
- Delivered comprehensive network and system support for clients, managing servers, workstations, and POS systems.
- Configured, maintained, and upgraded customer networks and in-house servers to enhance performance.
- Installed security software to safeguard networks against potential threats.
- Provided technical support and training, increasing user proficiency and decreasing support requests.
AP / Auditor / Guest Services
Renaissance Esmeralda Resort
09.1989 - 05.1998
- Provided comprehensive guest services as valet, doorman, and bellman while executing accounting functions including accounts payable and night auditing
Education
Microsoft Support - Information Technology
Unitek College
Fremont, CA01.2006
Microsoft Boot Camp - Information Technology
Intellisource
Ontario, CA01.2001
Computer Science / Psychology
College of The Desert
Palm Desert, CASkills
- Software installation and upgrades
- Active Directory and Windows Server management
- Microsoft Exchange administration
- Cisco networking and call management
- Palo Alto firewall and network security
- Quality assurance testing
- SQL database management
- Application training and end-user support
- Project management methodologies
- Instructional technology integration
- Coaching and mentoring techniques
- Confluence collaboration tools
- Slack communication platform
- Brivo security systems
- Oracle VirtualBox virtualization
- Linux server administration
Certification
(Add any relevant certifications here if applicable)
Additional Information
Available for relocation or remote work., References available upon request.
References
References available upon request.
Timeline
Systems Trainer
Light & Wonder
07.2022 - Current
Systems Trainer
HCL America, Inc.
07.2022 - Current
Information Technology and Implementation Specialist
Empire Technological Group, LTD. / Synergy Blue
09.2019 - 05.2022
Technical Trainer / Implementation Specialist II
Aristocrat
07.2014 - 07.2019
Software Quality Assurance Tester – IOS
Acres
12.2012 - 05.2014
Product Spec Rep II
IGT
06.2008 - 12.2012
Sr. Network Administrator
Red Earth Casino
03.2007 - 06.2008
System Administrator
Synergy Information Solutions
01.2004 - 12.2004
Sr. System Administrator
Augustine Casino
05.2002 - 03.2006
AP / Auditor / Guest Services
Renaissance Esmeralda Resort
09.1989 - 05.1998
Microsoft Support - Information Technology
Unitek College
Microsoft Boot Camp - Information Technology
Intellisource
Computer Science / Psychology
College of The Desert
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