HERMAN PEOPLES

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deals
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Investigated and resolved departmental non-conformances.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Promoted positive customer experience through day-to-day supervision and management of Dealership facility.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Managed, trained and motivated SM and SA to continuously improve knowledge and abilities in Car Sales field.
• Managed over 50 customer calls per day to increase sales.

Promoted on social media and made lots of phone calls to get customer in and get them delivered in cars. Develop follow up procedure that increased overall sales.

Managed over 50 customer calls per day to increase sales.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Managed over 50 customer calls per day to increase sales.

This is where I learned the true meaning of being a Professional Salesman and with a lot of training on my weakness I eventually became the Strongest Closer at University Kia. I still keep that same mentality and I still train on those same principals that keep me sharp and ready to close any deal.

• Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.

I was a green pea but I learned from some of the best in the business. It was pure determination and desire that allow me to learn how to succeed in the business.