Herman Wendell Capers
Atlanta,GA
Summary
Multi-talented Administrator familiar with social services and hospitality industry standards and best practices. Offering 20+ years of leadership experience with a special focus on customer service and conflict resolution.
Overview
39
39
years of professional experience
Work History
Eligibility Specialist
Georgia Department of Human Services
03.2023 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
Seasonal Cargo Agent
Delta Air Lines, Inc
07.2022 - Current
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
Administrator
Georgia Department Of Human Services
04.1986 - 12.2017
- Addressed concerns and complaints for agency constituents by working with state elected officials and local county DFCS staff. Managed supervisors, case work and clerical staff in Fulton County. Worked in Human Resources department advising management and staff of agency human resource policies and procedures.
Reservation Sales Agent
Days Inns Worldwide Inc.
02.1986 - 12.1996
- Booked reservations over 800 number as a part time sales agent.
Education
Bachelor of Arts - Public Administration
Fisk University
Nashville, TN01.1983
Skills
- Customer reservations
- Phone etiquette
- Exceptional customer service
- Oral and written communication
- Staff motivation and training
- Project management
- Conflict resolution
- Public interaction
- Reports and documentations
- Teamwork
- Problem resolution
- Leadership
Timeline
Eligibility Specialist
Georgia Department of Human Services
03.2023 - Current
Seasonal Cargo Agent
Delta Air Lines, Inc
07.2022 - Current
Administrator
Georgia Department Of Human Services
04.1986 - 12.2017
Reservation Sales Agent
Days Inns Worldwide Inc.
02.1986 - 12.1996
Bachelor of Arts - Public Administration
Fisk University
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