Hermana Kenyel
3204 Wyoming Dr Unit 2,AK
Summary
Dynamic and results-driven professional with experience as a Manager's Assistant at Taco Bell. Expert in customer service and staff training, successfully enhancing team efficiency and improving customer satisfaction ratings. Proven ability to streamline operations and manage inventory effectively, fostering a collaborative environment that drives performance and accountability.
Overview
18
18
years of professional experience
Work History
Manager's Assistant
Taco Bell
Hawaii
03.2007 - 08.2025
- Coordinated schedules and prioritized tasks to enhance team efficiency and service quality.
- Streamlined communication between management and staff to improve operational workflows.
- Assisted in training new employees on company policies and customer service standards.
- Developed and maintained filing systems for inventory management and employee records.
- Implemented process improvements that reduced wait times during peak hours.
- Analyzed customer feedback data to identify areas for service enhancement.
- Supported management in budget tracking and expense reporting initiatives.
- Fostered a collaborative work environment that promoted teamwork and accountability among staff.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
Education
High School Diploma -
Yap High
Yap FM06-1993
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Staff management
- Retail operations
- Performance reviewing
- Employee performance evaluations
- Task delegation
- Schedule oversight
- Employee scheduling
- Inventory management
Timeline
Manager's Assistant
Taco Bell
03.2007 - 08.2025
High School Diploma -
Yap High