Herman E. Harris Jr.
Management
Allen,Texas
Summary
A performance-driven, management, supervising and administrative professional with twenty-two years of working in fast-paced supervisory and office operations roles with strong organizational and communication skills with the ability to concurrently direct multiple business activities is seeking to apply a combination of skills and present/ recent academic training to pursue career advancement opportunities in Management and Leadership. Knowledgeable and dedicated customer service professional with extensive experience Construction and Leadership. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with citizen and employees. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Parts/Customer Service Manager
Auto Zone Auto Parts
Allen, TX
2022.08 - Current
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Trained new personnel regarding company operations, policies and services.
- Ensure all financial transactions is being process and forwarded to the appropriate location
- Store cleanness inside and outside appearance
- Promoted available products and services to customers during service, account management, and order calls.
Utility Cuts
City Of Plano Texas Public Works
01.2013 - Current
- Conducted road work, allies and sidewalks, land clearing, paving, set up and potholes
- From start to finish of all process of concrete
- Help with daily assigned tasks and help train follow employees of all assignments
- Help Water dept with flushing water and hydrant Maintenance
- Safety meetings and carry- out daily assignments
- Helps in the preparation of work areas and the security of job sites by installing traffic control devices such as cones, barricades, and advance warning signs
- Serviced, kept all safety devices equipment, tools, and well Maintenance
- Operated equipment’s from light to heavy
- Conducting An acting role in Crew chief Shift of supervising crew activity and carry out duties as crew performed
- Have years of municipal training and interaction private and public.
Correctional Supervisor
Claiborne Parish Detention Center, Wade Correctional Facility
01.2002 - 01.2012
- Manage and Supervised a crew of 11 correctional officers and 600 to 800 inmates
- Enforced rules, regulations, policies, and procedures of the company
- Removed contraband as per policies and procedures of both facility and contracting agency
- Initiated disciplinary reports on inmates and kept daily logs and other reports also employees
- Transported inmates outside the facility to and from the court, lawyer's office, medical appointments, worksites, other facilities
- Communicated with other staff and main control to inform about inmate behaviors, incidents and to request aid
- Fill out staff timesheets, schedules and assigned post assignments
- Also supply and keep training on emergency/unusual situations.
Education
Master of Management Graduate - Business Management
University of Phoenix
Phoenix, AZ 01.2019 - 06.2023
with a Project Management Certificate Graduate -
University of Phoenix
Bachelor of Science - Business
University of Phoenix
Tempe, AZ04.2018
Associate - Science Business
Everest University
Skills
- TECHNICAL SKILLS
- Windows Applications, MS Office (Word, Excel, PowerPoint), phone answering of different lines, general office equipment operation, Project Management , Agile with Scrum Methodology, Managerial Strategies, Project Estimating & Control, Project Procurement and Risk Management,
- Data Cardiograph and Understand Peoplesoft Navigation
- Utility Infrastructure Design and Maintenance
- Drainage and Utility Design
Additional Information
- AWARDS , 2013 -2014 Dean List Everest 2015- 2016 Employee of the Year City of Plano Public Works (Streets) 2017-2018 Project Management Certificate 2018- City Manager Coin City of Plano 2018 – 5 year of service Award Plano 2019- Employee of the Year Utility Cuts 2019- City Manager Coin City of Plano 2019- Employee of the Year Utility Cuts 2020- Academic Excellence 2020- Member of the NSLS (Chapter Sigma Alpha PI) Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Parts/Customer Service Manager
Auto Zone Auto Parts
2022.08 - Current
Master of Management Graduate - Business Management
University of Phoenix
01.2019 - 06.2023
Utility Cuts
City Of Plano Texas Public Works
01.2013 - Current
Correctional Supervisor
Claiborne Parish Detention Center, Wade Correctional Facility
01.2002 - 01.2012
with a Project Management Certificate Graduate -
University of Phoenix
Bachelor of Science - Business
University of Phoenix
Associate - Science Business
Everest University
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