Hermela Gelan
PULLMAN,WA
Overview
3
3
years of professional experience
Work History
Technical Assistant
Washington State University
08.2023 - Current
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations both on-site and remote
- Collaborated with cross-functional teams to identify recurring issues, leading to improved service.
Office Assistant
HENF Manufacturing PLC.
09.2021 - 07.2022
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Education
Bachelor of Arts - Management Information Systems And Accounting
Washington State University
Pullman, WA05.2026
Skills
- Technical troubleshooting
- Customer service
- Operating systems (Windows, MacOS, iOS, etc)
- Day-to-day operations and inventory management
- Machine builds, re-builds, and deployment
- Microsoft Office 365 proficiency
- Time management and multitasking
- Bilingual(Amharic and English)
- Project management
Timeline
Technical Assistant
Washington State University
08.2023 - Current
Office Assistant
HENF Manufacturing PLC.
09.2021 - 07.2022
Bachelor of Arts - Management Information Systems And Accounting
Washington State University