Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hermela Yosef

Charlotte,NC

Summary

Experienced with student advocacy and effective communication strategies to support and represent student interests. Utilizes strong problem-solving and conflict resolution skills to address and resolve student issues. Track record of fostering positive relationships with students, faculty, and administration to enhance overall student experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Student Advocate

Crisis Text Line
02.2025 - Current
  • Offer emotional support and resources to individuals in crisis through text communication.
  • Developed active listening and crisis intervention skills.

Customer Service Representative

The UPS Store Inc.
09.2023 - Current
  • Provide excellent customer service, manage shipments, and resolve inquiries efficiently.
  • Balance multitasking between high-volume transactions and maintaining accuracy.

Service Leader

Church Youth Group
08.2022 - Current
  • Organized and led community service projects, including care package assembly and outreach programs.
  • Motivated peers to engage in volunteerism and social impact

Tutor

Heart Math Tutor
10.2024 - 05.2025
  • Tutored elementary students in math concepts, improving academic confidence and performance.
  • Created engaging lesson plans tailored to individual student needs.

Nanny

Private Family
03.2020 - 08.2023
  • Provided attentive care and supervision to children, ensuring safety and well-being.
  • Developed engaging activities that promoted learning and social interaction among children.
  • Assisted with homework and educational tasks, fostering academic growth and confidence.


Education

High School Diploma -

David W Butler Highschool
Matthews, NC

Skills

  • Strong communication and interpersonal skills
  • Crisis intervention and emotional support
  • Time management and multitasking
  • Basic tutoring and instructional abilities
  • Mentorship

Certification

"The Brain and Space" - Duke University


"Biohacking Brain Health" - Emory University


" Cancer Biology Specialization" - John Hopkins University


" Intro to the Biology of Cancer" - John Hopkins University


" Basic Science of Public Health" - University of Charlotte at Chapel Hill


" Understanding Cancer Metastasis" - John Hopkins University


Timeline

Student Advocate

Crisis Text Line
02.2025 - Current

Tutor

Heart Math Tutor
10.2024 - 05.2025

Customer Service Representative

The UPS Store Inc.
09.2023 - Current

Service Leader

Church Youth Group
08.2022 - Current

Nanny

Private Family
03.2020 - 08.2023

High School Diploma -

David W Butler Highschool

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Hermela Yosef