Hermelinda Garcia
Corpus Christi,TX
Summary
Dynamic and detail-oriented Licensed Vocational Nurse with a diverse background in restaurant management, bedside patient care, and social service coordination for group home services and Star Plus Medicaid. Committed to delivering exceptional healthcare services while fostering collaboration within multidisciplinary teams to enhance the overall patient and member experience. Proactive and goal-driven, equipped with efficient time management and problem-solving abilities that drive efficiency and effectiveness. Passionate about continuous learning and professional growth, demonstrating a proven ability to quickly acquire new skills and contribute to team success.
Overview
13
13
years of professional experience
Work History
LVN Health Service and Social Coordinator
United Healthcare
2021.01 - Current
- Process newly enrolled members
- Coordinated Medicaid services for clients, ensuring compliance with state regulations and program eligibility requirements.
- Facilitated communication between clients, healthcare providers, and community resources to streamline access to services.
- Trained and mentored new coordinators on best practices in Medicaid service management and client advocacy strategies.
- Collaborated with team members to create promotional materials, increasing event visibility and attendance.
- Streamlined communication processes between stakeholders, enhancing project collaboration and clarity.
- Managed scheduling for healthcare providers, optimizing workflow and resource allocation.
- Trained new staff on operational procedures, fostering team efficiency and compliance with regulations.
- Improved patient satisfaction by effectively coordinating healthcare services and appointments.
- Enhanced team performance through regular training sessions, promoting best practices in health services coordination.
- Developed educational materials for patients regarding available health services options within the organization or community providers network.
- Managed complex caseloads with diverse medical needs, ensuring timely access to necessary resources and support.
- Coordinated service requests, ensuring timely responses and customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Collected, arranged, and input information into database system.
LVN
Christus Spohn Hospital Kleberg
2017.01 - 2021.01
- Duties: All hospital duties required under LVN scope of practice per Texas BON.
- Administered medications and treatments according to established protocols and patient needs.
- Monitored patient vital signs and reported significant changes to healthcare team.
- Collaborated with multidisciplinary teams to optimize patient outcomes and care delivery.
- Trained and mentored new nursing staff on procedures and best practices.
- Implemented infection control measures to maintain a safe healthcare environment.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Promoted patient safety through vigilant monitoring of vital signs and reporting any abnormalities to the appropriate healthcare provider promptly.
- Assisted with admissions, appointments, transfers, and discharges.
- Facilitated effective communication between patients, families, and healthcare providers to ensure continuity of care during transitions between facilities or levels of care.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Improved patient satisfaction by providing compassionate and attentive care.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Strengthened infection control measures by strictly following hand hygiene protocols and utilizing personal protective equipment when necessary.
- Responded to patient requests with appropriate clinical and personal assistance.
- Documented patient vitals, behaviors, and conditions to communicate concern to hospitalist (MD).
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Fostered a positive work environment by collaborating with colleagues, sharing knowledge, and mentoring new nursing staff members.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Safeguarded patient confidentiality by adhering to HIPAA regulations and maintaining secure medical records.
- Comforted and counseled patients and families throughout care process.
- Obtained patient vital signs and input/output measurements from inpatients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications and injections to patients.
- Helped patients complete bathing, dressing and eating.
LVN Health Service and Social Coordinator
Tejas Management Systems
2013.01 - 2017.01
- Duties: Manage health and medical care for 12 group home clients. Ensure medications are secured and current. Assess vitals and concerns per group home. Address immediate medical concerns. Order management of DME requests and set up.
- Trained new staff on procedures and best practices, enhancing team performance and patient care quality.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising RN.
- Collaborated with interdisciplinary team members for optimal patient outcomes.
- Educated family members on proper caregiving techniques, alleviating stressors associated with caring for loved ones at home.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Evaluated patient histories, complaints, and current symptoms.
- Delivered emotional support to patients and families during challenging times.
- Provided patient education on health care issues and prescribed medications.
- Coordinated patient transfers to other facilities.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Coordinated community outreach programs to enhance member engagement and support services.
Education
Licensed Vocational Nurse -
Coastal Bend College
Kingsville, TexasBachelor of Arts -
Texas A&M University Kingsville
Kingsville, TexasAccomplishments
- SME - Hallie's Corner
- SME - Amazon Connect rollout
- Team Lead
- Team Engagement Lead
- Team Preceptor
- Implemented team weekly planner
- Participation in 2025 Unidos ERG Ruedas Mentee Program
- Participation and consult with assigned Career Navigator via Career Center for 2025
- Virtual attendance for 2025 Manager Development Conference
- 2019 Daisy Award Recipient for hospital bedside care
Languages
Spanish
Native or Bilingual
Timeline
LVN Health Service and Social Coordinator
United Healthcare
2021.01 - Current
LVN
Christus Spohn Hospital Kleberg
2017.01 - 2021.01
LVN Health Service and Social Coordinator
Tejas Management Systems
2013.01 - 2017.01
Licensed Vocational Nurse -
Coastal Bend College
Bachelor of Arts -
Texas A&M University Kingsville