Hermena Sukaran
Newark,NJ
Summary
Adept at enhancing operational efficiency and customer satisfaction, demonstrated during tenure at Worldwide Flight Services with exceptional communication and time management skills. Proven reliability, showcased through multitasking across roles from airline service to medical billing, consistently delivering results. Mastered passenger assistance and coding accuracy, driving improvements.
Overview
10
10
years of professional experience
Work History
Airline Service Agent
Worldwide Flight Services
01.2024 - Current
- Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
- Upheld strict security protocols when processing passenger identification documents, preventing unauthorized access to restricted areas.
- Streamlined baggage handling procedures for increased efficiency and reduced wait times.
- Prepping foods/beverages
Receptionist
Northwell Health
04.2022 - 01.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
Front End Associate
New York Presbyterian Cornell - Weill Center
04.2021 - 12.2021
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Teller
PNC Bank
05.2017 - 03.2020
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Cashier
Marshalls
09.2015 - 01.2016
- Processed refunds and exchanges in accordance with company policy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Medical Biller and Coder
Manhattan Specialty Care
01.2015 - 09.2015
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Insurance Authorizations
Education
Certificate - Medical Billing & Coding
Americation Career And Training School
Newark, NJ05-2020
High School Diploma -
Essex County Vocational Schools
301 N 13th St, Newark NJ 0710706-2014
Skills
- Strong multitasking
- Reliability and punctuality
- Exceptional communication
- Passenger Assistance
Timeline
Airline Service Agent
Worldwide Flight Services
01.2024 - Current
Receptionist
Northwell Health
04.2022 - 01.2024
Front End Associate
New York Presbyterian Cornell - Weill Center
04.2021 - 12.2021
Teller
PNC Bank
05.2017 - 03.2020
Cashier
Marshalls
09.2015 - 01.2016
Medical Biller and Coder
Manhattan Specialty Care
01.2015 - 09.2015
Certificate - Medical Billing & Coding
Americation Career And Training School
High School Diploma -
Essex County Vocational Schools
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