Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erica Young

Sanford

Summary

Dynamic Assistant General Manager at Wawa with a proven track record in boosting sales growth and enhancing customer satisfaction. Skilled in cash handling and employee training, I foster team development and resolve conflicts effectively. My strategic inventory management minimized waste, while mentoring initiatives improved staff performance and retention.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Wawa
04.2015 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

Lake Mary High School
Lake Mary, FL
06-2012

Skills

  • Cash handling
  • Employee training
  • Inventory management
  • Customer service
  • Scheduling
  • Conflict resolution
  • Team building
  • Problem solving
  • Sales growth
  • Inventory control
  • Staff development
  • Food safety and sanitation
  • Training and development background
  • Employee scheduling

Accomplishments

  • Supervised team of 50 staff members.
  • Achieved 99 in FSRA through effectively helping with sanitation of the work place.
  • Achieved gold standard by completing daily task with accuracy and efficiency.

Timeline

Assistant General Manager

Wawa
04.2015 - Current

High School Diploma -

Lake Mary High School

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Erica Young