Hermione Heathcoe
Mobile,AL
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
Saraland, AL
03.2024 - Current
- Walmart personal shoppers fulfill online orders by shopping for customers in-store. They also provide customer service and help customers with their shopping.
- Greeted customers warmly and enthusiastically upon arrival to the store.
- Reduced process lags by training employees on best practices and protocols.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Cashier
Rameys Meats
Chatom, AL
12.2020 - 06.2025
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced cashier drawers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered phone calls to assist customers with questions and orders.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Key Holder Supervisor
Dollar General Market
Chatom, AL
07.2023 - 03.2024
- Analyzed weekly sales reports to identify trends or issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded promptly to customer inquiries regarding product availability.
- Built lasting client relationships by organizing and planning sales events.
- Collaborated with management to determine key tasks and delegate to staff members.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier
Family Dollar
Chatom, AL
06.2022 - 07.2023
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced cashier drawers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2020
Skills
- Order fulfillment
- Product selection
- Customer service
- Inventory management
- Point-of-sale operation
- Sales analysis
- Team leadership
- Employee training
- Problem solving
- Effective communication
- Customer relationship management
- Sales promotion
- Store merchandising
- Time management
- Patience and empathy
- Customer service expertise
- Brand awareness
- Hospitality and accommodation
- Product picking
- Strong interpersonal skills
Affiliations
- art
- singing
- swimming
References
References available upon request.
Timeline
Online Personal Shopper
Walmart
03.2024 - Current
Key Holder Supervisor
Dollar General Market
07.2023 - 03.2024
Cashier
Family Dollar
06.2022 - 07.2023
Cashier
Rameys Meats
12.2020 - 06.2025
High School Diploma -
Penn Foster Career School
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