Hermoine Douglas
Missouri City
Summary
Resourceful Branch Operations Coordinator known for high productivity and efficient task completion. Specialized skills include workflow optimization, regulatory compliance, and customer service management. Excel in teamwork, problem-solving, and adaptability, ensuring smooth branch operations and positive client experiences.
Overview
7
7
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Houston
07.2024 - Current
- Promoted from bank teller to oversee service-side operations of the branch.
- Completed the full branch relocation checklist alongside the Branch Manager with precision and timeliness.
- Manage daily operations, ensure compliance with internal policies, and support the staff with service-related functions.
- Monitor and address service metrics to ensure an exceptional customer experience.
Bank Teller
Wells Fargo
Houston
12.2023 - 07.2024
- Handled cash transactions, deposits, withdrawals, and customer inquiries with accuracy.
- Maintained daily balancing, and supported the team during high-volume customer traffic.
- Recognized for consistent customer satisfaction and accuracy in cash handling.
Department Manager
ZARA
Houston
12.2018 - 10.2023
- Led a team of 27 and consistently surpassed KPIs, achieving a score of 110.
- Managed a $10 million department budget and leveraged data for promotions that increased sales by 3%.
- Interacted with 100 customers per shift, improving sales by 10% through product guidance.
- Scheduled and supervised employees while driving sales and productivity.
- Managed inventory, analyzed trends, and optimized stock levels.
Education
Associate In Arts (A.A.) -
Houston Community College
Houston, TX05.2015
Skills
- Customer experience
- Branch relocation planning
- Operations management
- Compliance oversight
- Inventory management
- Attention to detail
- Problem solving
- Team leadership
Timeline
Branch Operations Coordinator
Wells Fargo
07.2024 - Current
Bank Teller
Wells Fargo
12.2023 - 07.2024
Department Manager
ZARA
12.2018 - 10.2023
Associate In Arts (A.A.) -
Houston Community College
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