SHERRY SAMPSON
Vancouver,USA
Summary
Dynamic professional with extensive experience in branch operations coordination, dedicated to driving efficiency and seamless processes. Expertise in strategic planning and organizational skills enhances operational performance, ensuring alignment with business objectives. A solid understanding of team dynamics, coupled with strong problem-solving abilities, consistently leads to successful outcomes. Committed to fostering a collaborative environment that promotes growth and innovation within the team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Operations Coordinator
Wells Fargo
Battle Ground, WA
07.2024 - Current
- Coordinated daily operations to ensure seamless branch functionality and customer satisfaction.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Maintained operational compliance with company policies and regulatory requirements.
- Trained staff on new systems and procedures to foster a knowledgeable team environment.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Mentored junior staff members, contributing to their professional growth within the company substantially.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Effectively managed risk by implementing strategies aligned with corporate guidelines.
- Built rapport with clients by consistently providing exceptional service leading to repeat business.
- Improved branch efficiency by streamlining processes and procedures for daily operations.
- Coordinated staff scheduling, ensuring adequate coverage during peak hours and holidays.
- Organized office operations and procedures.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
Teller
Wells Fargo Bank
Vancouver, WA, USA
01.2019 - 07.2024
- Teller responsible for providing exceptional service to customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals.
- Assisted customers with processing transactions, such as deposits, withdrawals, or payments.
- Informed customers about bank products and services.
- Tracked, recorded, reported, and stored information related to transactions, bank supplies, and customers, ensuring all information was accurate and complete.
- Maintained and balanced cash drawers and reconciling discrepancies.
- Packaged cash and rolled coins to be stored in drawers or the bank vault.
- Kept a clean, organized work area and a professional appearance.
- Handled currency, transactions, and confidential information in a responsible manner.
- Used software to track bank information and generate reports.
- Followed all bank financial and security regulations and procedures.
- KEY CONTRIBUTIONS
Deli Customer Service Associate
Chuck’s Produce
Vancouver, WA, USA
01.2018 - 01.2019
- Deli Customer Service Associate in charge or maintaining smooth operation of a face-paced and stressful commercial kitchen environment.
- Promoted to Deli Lead within 5 months.
- Delegated responsibilities to deli employees.
- Scheduled breaks.
- Update and maintain sanitation and temperature logs.
- Responsible for preparing, packaging, and serving deli products to customers.
- Inspect work areas to maintaining high standards of hygiene and insure all task have been completed.
- Greeting customers and keeping them happy and taking orders.
- Released employees at the end of their shift if all tasks have been completed.
- KEY CONTRIBUTIONS
Customer Service Representative
NAPA Auto Parts
Port Hardy, British Columbia, CAN
01.2014 - 01.2016
- Customer Service Representative specializing in shipping and receiving and parts sales for a large automotive and marine supplier.
- Implemented an electronic inventory system to maintain and organize stock.
- Examined deliveries and compared with records, such as manifests, invoices, or orders, to verify accuracy.
- Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Delivered or routed materials to customers.
- Packed, labeled, and affixed postage to prepare materials for shipping.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Received and filled telephone orders for parts.
- Received payment or obtained credit authorization.
- Placed new merchandise on display.
- KEY CONTRIBUTIONS
- Resolved customer inquiries via phone and in-person, enhancing satisfaction and retention.
- Educated customers on product features and benefits, driving informed purchasing decisions.
- Processed orders efficiently using point-of-sale systems, minimizing errors and improving transaction speed.
Bar Manager, server and bartender
Glenn Lyon Restaurant & Lounge
Port Hardy, British Columbia, CAN
01.2013 - 01.2015
- Bar Manager, server and bartender for an upscale dining establishment.
- Scheduled staff hours and assigned duties.
- Monitored employee and patron activities to ensure liquor regulations are obeyed.
- Established standards for personnel performance and customer service.
- Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
- Counted money and made bank deposits.
- Scheduled and received food and beverage deliveries and verify product quality and quantity.
- Maintained food and equipment inventories and kept inventory records.
- Performed food preparation or service tasks such as setting up items such as linens, silverware, and glassware, clearing tables, and serving food and drinks.
- Greeted guests, escorted them to their seats, and presented them with menus and wine lists.
- Performed cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- KEY CONTRIBUTIONS
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Developed innovative cocktail menus to enhance customer experience and drive sales.
Education
High School Diploma -
Sparwood Secondary School
Sparwood, BCSkills
- Office administration
- Document preparation
- Compliance assessment and evaluation
- Budget planning
- Strong work ethic
- Service excellence
- Enhancing customer engagement
- Accurate cash processing
- Mentoring experience
- Customer relationship development
- Team leadership
Certification
- Workplace Hazardous Materials Information System Certificate | The University College of The Cariboo
- Electrical Pallet Jack Certificate
- Responsible Beverage Service Program Certificate | Serving It Right, British Columbia, CAN
- FOODSAFE Certificate | Sanitation Program for Food Handlers Vancouver Island Health
- Occupational First Aid Level 1 | WorkSafe British Columbia
Timeline
Branch Operations Coordinator
Wells Fargo
07.2024 - Current
Teller
Wells Fargo Bank
01.2019 - 07.2024
Deli Customer Service Associate
Chuck’s Produce
01.2018 - 01.2019
Customer Service Representative
NAPA Auto Parts
01.2014 - 01.2016
Bar Manager, server and bartender
Glenn Lyon Restaurant & Lounge
01.2013 - 01.2015
High School Diploma -
Sparwood Secondary School