Hermon Hopkins
Orange Park,FL
Summary
Dedicated Clinical Support Coordinator with a proven track record at EmployBridge for enhancing patient care delivery through effective communication and quality improvement initiatives. Skilled in medical equipment handling and active listening, I excel in streamlining processes and ensuring compliance with healthcare regulations. My contributions have significantly improved patient satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Clinical Support Coordinator
EmployBridge
02.2024 - 12.2024
- Supported quality improvement initiatives by actively participating in team meetings, offering suggestions for process enhancements, and implementing changes as directed.
- Ensured compliance with healthcare regulations by adhering to established protocols and maintaining a thorough understanding of relevant policies.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Hyperbaric Technician
North Florida Amputation Prevention Center
06.2022 - 02.2024
- Contributed to a safe working environment by promptly addressing any concerns or malfunctions related to the hyperbaric chamber or associated equipment.
- Served as a reliable resource for colleagues seeking guidance on best practices in managing complex cases involving hyperbaric oxygen therapy.
- Contributed to organizational success by participating in quality improvement initiatives aimed at enhancing the patient experience and optimizing clinical outcomes.
- Maintained compliance with facility policies, state regulations, and industry best practices regarding the provision of hyperbaric services.
Medical Assistant
UF Health Jacksonville
08.2020 - 01.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Emergency Medical Technician
Liberty Ambulance
03.2019 - 01.2020
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Education
Associates Of Arts -
Florida State College of Jacksonville
Jacksonville, FL12.2022
EMT Certification - EMS
Florida State College of Jacksonville
Jacksonville, FL02.2019
Skills
- BLS Certification
- Pressure testing
- Patient Monitoring
- Medical Equipment Handling
- Oxygen Administration
- Patient interaction
- Patient vital taking
- Medical terminology knowledge
- Active listening
- Effective communication
Timeline
Clinical Support Coordinator
EmployBridge
02.2024 - 12.2024
Hyperbaric Technician
North Florida Amputation Prevention Center
06.2022 - 02.2024
Medical Assistant
UF Health Jacksonville
08.2020 - 01.2021
Emergency Medical Technician
Liberty Ambulance
03.2019 - 01.2020
Associates Of Arts -
Florida State College of Jacksonville
EMT Certification - EMS
Florida State College of Jacksonville
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