Kaitlin Schutte
Sanford,NC
Summary
Exceptional customer relations advocate Easily adapt to new technology Forward-thinking approach to processes and procedures always seeking improvement Clear and confident communicator and team player motivated by the successes of colleagues. Excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations as well as day to day operations.
Overview
4
4
years of professional experience
Work History
Compliance Clinical Service Coordinator
HealthSmart Pharmacy
05.2023 - Current
- Responsible for completion of reliable and accurate audits
- Identify errors and trends that may affect reimbursement and future audits
- Instrumental in improving workflow to decrease error rates
- Built strong relationships with patients and families for optimized care satisfaction.
- Safely administered flu and pneumonia vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
- Coordinated work groups and outreach activities.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Compliance Clinical Services Manager
AdhereRx Pharmacy
05.2020 - 12.2023
- Oversight of 100+ off-site vaccination clinics resulting from a 6-month marketing outreach program
- Played an essential role in the approval of Diabetes Education Program application
- Scheduled, administered and billed all monoclonal antibody treatments
- Initiated compliance packaging and medication disposal program for pharmacy patients
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Created thorough audit reports with results, recommendations and conclusions.
- Drafted findings and recommendations into detailed reports.
PharmacycInventory Specialist
AdhereRx
03.2020 - 05.2021
- Responsible for accurate dispensing and tracking of medications
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Volunteer Pharmacy Technician
American Red Cross, Womack Army Medical Center
07.2019 - 02.2020
- Prepared prescription labels and filled prescriptions
- Oriented patients and family members to pharmacy services
- Streamlined patient encounters via improved customer service and accelerated response time
Education
Associate of Science -
Central Carolina Community College Jan
Sanford, NC05.2024
Certified Pharmacy Technician Immunization Administration Certification -
Martinsburg College
2018
Skills
- BLS Certification
- Point of Care Testing Certification
- Regulatory Compliance Certification
- Microsoft Office Suite
- Effective Communication
- Attention to Detail
- Clinical Assessment
- Problem Solving
- Program Development
- Performance Monitoring
- Data Analysis
- Resource Allocation
Timeline
Compliance Clinical Service Coordinator
HealthSmart Pharmacy
05.2023 - Current
Compliance Clinical Services Manager
AdhereRx Pharmacy
05.2020 - 12.2023
PharmacycInventory Specialist
AdhereRx
03.2020 - 05.2021
Volunteer Pharmacy Technician
American Red Cross, Womack Army Medical Center
07.2019 - 02.2020
Associate of Science -
Central Carolina Community College Jan
Certified Pharmacy Technician Immunization Administration Certification -
Martinsburg College
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