YENNY GONZALEZ
Hialeah,Fl
Summary
- To practice at a cutting-edge and elite company that allows me to cultivate and expand my skills through advanced training and rigorous customer service standards.
- Registered Medical Assistant
- BLS Certified
- Fully Bilingual: English, Spanish
- Experience with eCW EMR system since 2017
- Exceptional ability to quickly learn new skills
- High levels of Professional Ethics: reliable, punctual, dedicated, warm, and caring personality
Overview
19
19
years of professional experience
Work History
Clinical Research Coordinator
Bright Research Center
01.2023 - Current
- Conduct several clinical studies from beginning to end.
- Organize and keep track of all documents, specimens, shipments.
- Prepare regulatory documents.
- Maintain temperature logs up to date.
- Schedule patient's follow up appointments based on the study protocol.
- Gathered, processed, and shipped lab specimens.
- Followed informed consent processes and maintained records.
- Maintained compliance with protocols covering patient care and clinical trial operations.
Call Center Quality Assurance Specialist
Cano Health Corporate
09.2021 - 01.2023
- Listen to recorded calls and evaluate them based on Customer Service, Process, System Documentation, and Resolution
- Implemented process improvements to increase productivity in quality assurance operations.
- Reported problems and concerns to management.
- Conducted data review and followed standard practices to find solutions.
Quality Specialist
Cano Health Corporate
01.2021 - 09.2021
- Part C HEDIS measures.
- Performing Audits based on information provided by insurance companies to ensure all gaps required were closed or being worked on.
- Using my knowledge to effectively help my team to perform at its best and provide the company with the best results.
- Email communication with Office Managers to provide information regarding HEDIS gaps that needed to be addressed.
- Assisting with the training of new Quality Employees on HEDIS measures and the use of eCW EMR system
- Fixed identified issues to increase productivity and boost workflows.
Lead Medical Assistant
Primary Care Physician of Florida/ Cano Health
01.2019 - 01.2020
- Hiring Process for Medical assistants and hands on interview
- Quality Assurance audits of Medical Assistants to ensure all data had been appropriately documented.
- Oriented and trained new medical assistant on proper procedures, policies, workflow and eCW EMR system.
Medical Assistant
Family Health Services of West Broward/ Primary Care Physician of Florida
01.2005 - 01.2019
- Ekg
- Assist Doctors with procedures and injections
- Send electronic medications
- HEDIS knowledge
- Handles multi-line phone system
- Phlebotomists
- Ear Lavage
- General maintenance of work area
Education
Registered Medical Assistant -
Florida Resgistry Of Medical Assistants
12.2017
English
Broward Community College
2016
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR eCW system
- Clinical Documentation
- Phlebotomy
- Reliable team player
- Procedure Assistance
- Immunization Administration
- Maintaining confidentiality
- Insurance Verification
- Appointment Setting
- Medical Records Management
- Medical supply inventory
- BLS Certification
- Medical Equipment Operation
- EKG
- Injection Administration
- Ear Lavage
References
Will be provided upon request
Timeline
Clinical Research Coordinator
Bright Research Center
01.2023 - Current
Call Center Quality Assurance Specialist
Cano Health Corporate
09.2021 - 01.2023
Quality Specialist
Cano Health Corporate
01.2021 - 09.2021
Lead Medical Assistant
Primary Care Physician of Florida/ Cano Health
01.2019 - 01.2020
Medical Assistant
Family Health Services of West Broward/ Primary Care Physician of Florida
01.2005 - 01.2019
Registered Medical Assistant -
Florida Resgistry Of Medical Assistants
English
Broward Community College
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