Hermon Tewelde
Alexandria,VA
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Dispatcher and Customer Service
Eco Lab Packaging
01.2021 - 12.2023
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Generated reports to track deliveries and maintain proper records and documentation.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Hotel Manager
Dolphin Hotel And Restaurant
01.2019 - 11.2020
- Assisted with development and distribution of marketing materials for facility.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Developed and implemented marketing strategies to promote hotel services.
- Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Education
Associate of Science - Computer Application
Don Bosco Vocational Institute
Kenya , Nairobi12.2020
High School Diploma -
Maina Wanjigi Secondary School
Kenya,Nairobi12.2019
Associate of Arts - Basic Counselling And Skills Trainings Level 1
Jesuit Refugee Service
Kneya ,Nairobi10.2017
Skills
- Mentoring and Coaching
- Customer Relations
- Service Requests
- Closing tickets
- Customer Service
- Critical Thinking
- Service planning
- Routing orders
- Decision-Making
- Updating logs
- Paperwork Processing
Timeline
Dispatcher and Customer Service
Eco Lab Packaging
01.2021 - 12.2023
Hotel Manager
Dolphin Hotel And Restaurant
01.2019 - 11.2020
Associate of Science - Computer Application
Don Bosco Vocational Institute
High School Diploma -
Maina Wanjigi Secondary School
Associate of Arts - Basic Counselling And Skills Trainings Level 1
Jesuit Refugee Service
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