Hernan Hernandez

Manager

Walgreens Boots Alliance

10.2006 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Increased market share with strategic business development efforts, expanding into untapped markets.
Defined clear targets and objectives and communicated to other team members.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Managed senior-level personnel working in marketing and sales capacities.