Summary
Overview
Work History
Education
Skills
Timeline
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Hernan Silva

Seattle,WA

Summary

Polished employee with a great work ethic dedicated to quality service and promoting memorable guest experiences. Pursuing a similar role where I utilize all my qualities, first language and personal experience.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Seattle Sun Tan
12.2016 - Current
  • Greet and respond to all customers in a friendly manner to create a customer-focused environment.
  • Immediately addressed problems with customers to promote quick and successful resolution.
  • Established connections and relationships with customers to enhance the likelihood of repeated business.
  • Maintained established merchandising standards, including windows, sales floor, and promotional displays.
  • Guided team members in customer service skills, provided constructive criticism, and motivated the team to reach their maximum sales potential.
  • Oversaw opening and closing protocols while suggesting improvements to enhance the efficiency of daily operations.

Mobile Phone Expert

T-Mobile
06.2019 - 10.2021
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on the latest devices and technology by performing frequent product demonstrations.
  • Upkeep knowledge of store trends, payment protocols, and security procedures.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained sound knowledge of company product suites.

Lead Sales Associate

Pacific Sunwear Of California Inc
11.2015 - 11.2019
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Reported sales data to upper management as directed.
  • Cleaned and organized store, including checkout desk and displays.
  • Mentored and trained new sales associates to maintain a positive culture in the store
  • Implemented new marketing initiatives to drive sales and improve overall performance.

Education

Bachelor of Science - Psychology

Eastern Washington University
Cheney, WA
03.2024

Skills

  • Bilingual [Spanish]
  • Management
  • Adaptability
  • Customer Service
  • Microsoft applications proficiency
  • Complaint resolution

Timeline

Mobile Phone Expert

T-Mobile
06.2019 - 10.2021

Assistant Store Manager

Seattle Sun Tan
12.2016 - Current

Lead Sales Associate

Pacific Sunwear Of California Inc
11.2015 - 11.2019

Bachelor of Science - Psychology

Eastern Washington University

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Hernan Silva