Hernando Alvarez
Spring,TX
Summary
Enthusiastic client services professional with a strong background in direct customer interactions across various industries. Well-versed in products, services, and consumer trends. Committed to upholding the highest ethical standards and maintaining customer trust. Fluent in Spanish, dependable, trustworthy, and skilled in multitasking, customer service, and computer operations.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
01.2024 - 07.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
Team Member
Marble Slab Creamery
05.2023 - 12.2023
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Team Associate
Palo's Clothing
01.2022 - 01.2023
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Coordinated training sessions for new team members, ensuring seamless integration into the existing workforce structure.
- Enhanced team productivity by streamlining communication and implementing efficient task management systems.
Education
Bachelor of Science - Business Administration And Management
University of Houston - Downtown
Houston, TX06.2025
Associate of Arts - Business Administration And Management
Florida SouthWestern State College
Fort Myers, FL06.2022
High School Diploma -
Miami Senior High School
Miami, FL06.2020
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Recruiting and Hiring
- Time Management
- Guest Relations
- Listening Skills
- Decision-making capabilities
- Attention to Detail
Timeline
Front Desk Agent
Hampton Inn By Hilton
01.2024 - 07.2024
Team Member
Marble Slab Creamery
05.2023 - 12.2023
Team Associate
Palo's Clothing
01.2022 - 01.2023
Bachelor of Science - Business Administration And Management
University of Houston - Downtown
Associate of Arts - Business Administration And Management
Florida SouthWestern State College
High School Diploma -
Miami Senior High School
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