Herndon Zina

• Clean and update rooms status

•Report any maintenance issues with the rooms

• Communicate with gst for any concerns

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Completed schedules, shift reports, and other business documentation.
• Increased employee performance through effective supervision and training.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
• Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.

• Assisted in meeting project deadlines by closely monitoring task progress and flagging potential delays for management attention.
• Promoted a proactive approach to problem-solving with constant vigilance over potential issues visible on the status board.
• Maximized operational continuity by developing contingency plans and communicating them effectively using the status board during unforeseen events.
• Collaborated with multiple departments and served as a central point of contact for information flow through status board updates.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Addressed customer feedback and complaints to maximize satisfaction.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Monitored staff performance and provided feedback to drive productivity.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Trained and mentored new staff on cleaning and safety protocols.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Completed schedules, shift reports, and other business documentation.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Increased employee performance through effective supervision and training.
• Placed orders for housekeeping supplies and guest toiletries.
• Worked with front desk to respond promptly to all guest requests.
• Communicated repair needs to maintenance staff.