Jean Cavaco
Las Vegas
Summary
Dynamic Status Board Operator at Luxor Las Vegas, adept at enhancing operational efficiency through advanced communication and effective troubleshooting. Recognized for boosting customer satisfaction by swiftly resolving issues and maintaining accurate records. Skilled in software navigation and task prioritization, ensuring seamless collaboration across departments and exceptional guest relations.
Experienced with managing operational status boards to ensure accurate and timely updates. Utilizes effective communication and real-time problem-solving to streamline operations. Knowledge of coordinating with teams to maintain operational efficiency and adapt to dynamic environments.
Overview
31
31
years of professional experience
Work History
Status Board Operator
Luxor Las Vegas
12.1993 - 03.2025
- Operated status board to monitor real-time data and ensure seamless communication across departments.
- Maintained accurate records of daily operations to support data management and reporting needs.
- Collaborated with team members to improve workflow processes and enhance operational efficiency.
- Executed troubleshooting procedures to resolve technical issues impacting system performance.
- Boosted customer satisfaction with quick resolutions based on up-to-date information from the status board.
- Expedited troubleshooting efforts with clear documentation of issues encountered during daily operations on the status board.
- Increased shift productivity by ensuring smooth handovers through precise documentation of ongoing tasks.
- Minimized downtime during equipment malfunctions or other disruptions by swiftly notifying appropriate teams using the status board system.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Education
High School Diploma -
Rancho High School
Las Vegas, NV06-1990
Skills
- Advanced communication
- Software navigation
- Information processing
- Report generation
- Customer service
- Customer service-focused
- Workload prioritization
- Task assignment
- Guest relations
- Task delegation
- Maintenance coordination
Timeline
Status Board Operator
Luxor Las Vegas
12.1993 - 03.2025
High School Diploma -
Rancho High School