Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lavern Budd

Las Veags,NV

Summary

Proven track record at The Mirage, enhancing guest satisfaction and team efficiency through expert information processing and advanced communication. Excelled in multitasking and attention to detail, reducing incident response times and improving service delivery. Skilled in software navigation and customer service, consistently exceeding performance targets.

Overview

11
11
years of professional experience

Work History

Status Board Operator

The Mirage
03.2022 - Current
  • Reduced response time to incidents by promptly updating critical information on the status board.
  • Enhanced team collaboration with timely and accurate data management on the status board.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports, and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.

Guest Room Attendant

The Mirage
03.2013 - 03.2022
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Served as an exemplary team member by supporting fellow Guest Room Attendants during high-demand situations.
  • Changed bed linens and collected soiled linens for cleaning.

Education

High School Diploma -

Gwen Lizarrage High
Belize City
06.1997

Skills

  • Software Navigation
  • Information Processing
  • Report Generation
  • Advanced Communication
  • Customer service-focused
  • Multitasking
  • Excellent Communication
  • Attention to Detail
  • Time management abilities

Timeline

Status Board Operator

The Mirage
03.2022 - Current

Guest Room Attendant

The Mirage
03.2013 - 03.2022

High School Diploma -

Gwen Lizarrage High

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Lavern Budd