Heron Dennis
Elmwood Park
Summary
Business Operations Executive offering 25-year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.
Overview
19
19
years of professional experience
Work History
Senior Director of Supply Chain
Manhattan Beer Distributors
08.2014 - Current
- Spearheaded RFP Process (OTR Trucking, Intermodal, Box Car Rail, and Ocean) Freight which produced annual savings of $8.8mm
- Negotiated long-term $100M contract ensuring delivery of high quality and cost-effective product from Supplier
- Negotiate service level contracts with logistics carriers for cost reductions and additional incentives
- Manage skills and competency development of procurement staff, including training and development, freight contracting, purchasing, and supplier management
- Led projects to boost operations productivity using change methodologies to reduce operational expense by 7% and increase productivity by 18%.
- Set and administered $900mm yearly budget with no overages.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Drafted and distributed reports to assist board members with critical business decisions.
- Established departmental performance goals and provided feedback for underperforming areas.
- Led cross functional initiatives designed to create innovative approaches to resource allocation and strategic planning.
Director of Warehousing and Distribution
Manhattan Beer Distributors
08.2010 - 08.2014
- Responsible for twenty four hour operation of 5 business units with combined unionized workforce of 1100+ employees and 80+ managerial staff members.
- Created Standard Operating Procedure manuals for all functions and departments within operations team to ensure work flow continuity across all business units.
- Successfully managed operating budget of $125.4 million dollars annually
- Responsible for fleet of over 500 delivery trucks, trailers, box trucks, vans, and forklifts.
- Enforced workplace safety requirements for forklifts and other material handling equipment.
- Conducted research to address shipping errors and packaging mistakes.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Oversaw, supervised and directed warehouse workers to achieve performance targets.
- Tracked customer service metrics and utilized findings to drive opportunities for improvement resulting in above 99% customer svc score.
- Worked with Supplier partners to maintain quality standards that resulted in YOY perfect compliance scores.
- Trained and mentored warehouse team members to take on different positions.
- Spearheaded implementation of WMS and automation to drive warehousing efficiencies and cost savings.
Corporate Inventory Control Manager
Manhattan Beer Distributors
08.2006 - 08.2010
- Implemented inventory tracking system to optimize inventory control procedures
- Project lead on WMS and RAS software implementation for Operations Team
- Successfully managed budget of $7mm annually
- Examined levels of supplies and raw materials to determine shortages
- Created forecasting program company wide which resulted in 98% accuracy rate of ordering and processing
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Conducted research to address shipping errors and packaging mistakes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Bachelor of Arts - Marketing
Baruch College
New York05.2002
Skills
- Operational Process Analysis
- Strategic Planning and Leadership
- Multi Site Operations
- Organizational Design and Development
- Project Management, Planning and Execution
- Team Building and Motivation
- Continuous Improvement of Operational Process and Standards
- Interviewing, Hiring, and Training Representatives
- Financial Plan Development
- Operating Infrastructure Problem Solving
- Contract Management
- Leading and Shaping New Initiatives
- Data Analysis
- Budgeting and Cost Analysis
- Process Creation and Improvement
- Negotiating
- Loss Prevention
- Excellent Communication Skills
- Analytical mind with strong attention to detail
- Forecasting
- Collaborative Leadership
- Stakeholder Relations
- Policy Implementation
Personal Information
Title: Senior Level Operations Management
Timeline
Senior Director of Supply Chain
Manhattan Beer Distributors
08.2014 - Current
Director of Warehousing and Distribution
Manhattan Beer Distributors
08.2010 - 08.2014
Corporate Inventory Control Manager
Manhattan Beer Distributors
08.2006 - 08.2010
Bachelor of Arts - Marketing
Baruch College
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