Summary
Overview
Work History
Education
Skills
Timeline
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Heron Miller

Huron,OH

Summary

Service-driven Body Shop Manager bringing 4 years of effective leadership, fostering team productivity, organizational profitability and operational efficiency. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention.

Overview

9
9
years of professional experience

Work History

General Manager

Montrose Collision Center
01.2023 - Current
  • Develops business through insurance adjusters, customers, and other sources to assure an adequate sales volume
  • Provides a reasonable department operating profit and maintains customer satisfaction standards while controlling expenses
  • Directs the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels and maintaining quality standards.

Collision Estimator

Crash Champions
05.2022 - 01.2023
  • Inspecting damaged vehicles, preparing estimate records, forwarding reports to insurance companies, consulting guide books for repair costs, and determining what should be charged for repair work.

Collision Estimator

Gerber Collision
06.2017 - 05.2022
  • Inspecting damaged vehicles, preparing estimate records, forwarding reports to insurance companies, consulting guide books for repair costs, and determining what should be charged for repair work.

General Manager

Venice Auto Body
08.2015 - 10.2017
  • Scheduling and assigning tasks to technicians, estimators, and administrative staff, managing daily schedules, phone calls, and records, and coordinating with technicians

Education

Real Estate

Davis College
Toledo, OH
01.2023

Skills

  • Collision Repair Knowledge
  • Parts Ordering
  • Vehicle diagnostics
  • Work Order Management
  • Employee Scheduling
  • Damage Assessment
  • Performance Evaluations
  • Cost Control
  • Expert Estimator
  • Staff Training and Development
  • Teamwork and Collaboration
  • Customer Service
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Excellent Communication

Timeline

General Manager

Montrose Collision Center
01.2023 - Current

Collision Estimator

Crash Champions
05.2022 - 01.2023

Collision Estimator

Gerber Collision
06.2017 - 05.2022

General Manager

Venice Auto Body
08.2015 - 10.2017

Real Estate

Davis College

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Heron Miller