Heros Moya
Hyundai of Danvers
Danvers,United States
8
years of professional experience
Results-driven Sales Representative with expertise in expanding networks and developing new territories. Skilled in introducing products, educating clients, and implementing pricing strategies to meet customer needs. Adept at building and maintaining a loyal customer base, ensuring consistent revenue streams. Experienced in E Lead CRM software and lead optimization, contributing to strong customer retention through effective relationship building.
Work History
Sales Associate
7 Months- Engaged with customers to establish rapport and loyalty, enhancing repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Created positive first impressions to welcome existing, new, and potential customers, fostering a friendly shopping atmosphere.
- Collaborated with team members to share best practices, contributing to overall store performance.
Operations Manager
1 Year 4 Months- Led cross-functional teams to implement process improvements and boost service efficiency.
- Streamlined operational workflows to enhance productivity across vehicle service processes.
- Monitored performance metrics to identify areas for improvement and drive strategic initiatives.
- Developed training programs for staff, enhancing skillsets and operational knowledge.
Sales Associate
9 Months- Enhanced customer satisfaction through personalized service and product knowledge.
- Conducted follow-up communications with clients to foster long-term relationships and repeat business.
- Utilized CRM software to track customer interactions and streamline sales processes effectively.
Sales Consultant
1 Year 4 Months- Maximized revenue through effective upselling and closing sales, highlighting product benefits aligned with client needs.
- Assessed customer needs to recommend optimal services tailored to individual requirements.
- Welcomed customers and delivered knowledgeable sales and service to enhance customer experience.
Insurance Agent
1 Year 1 Month- Analyzed customer needs to recommend optimal options, effectively upselling relevant products and services.
- Delivered tailored support and leveraged extensive product knowledge to address diverse customer needs.
- Engaged customers by clearly explaining document details to enhance understanding and service experience.
Sales Consultant
1 Year- Demonstrated product features to highlight benefits and drive sales.
- Assessed customer needs to recommend appropriate services.
- Kept updated on promotions, exchange guidelines, payment policies, and security practices to assist customers effectively.
Sales Consultant
2 Years- Managed sales throughout complete sales cycle from prospecting to contract negotiations and closings.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Priced products for customers and prepared sales paperwork to facilitate transactions.
Education
High School Diploma
Skills
Sales Closing Techniques
Consultative Sales
Sales Strategies
Sales Proposal Creation
Product and Service Knowledge
Customer Needs Assessment
Bilingual Spanish Speaker
Time management
Multitasking strength
Problem-solving skills
Listening skills
Teamwork and collaboration
Timeline
Sales Associate
Hyundai of Danvers
01.2026 - CurrentRead More
Operations Manager
AMG Vehicle Services
09.2024 - 01.2026Read More
Sales Associate
Acura of Peabody
11.2023 - 08.2024Read More
Sales Consultant
Kelly Jeep
08.2022 - 12.2023Read More
Insurance Agent
Family First Life
12.2021 - 01.2023Read More
Sales Consultant
Ira Toyota of Danvers
12.2020 - 12.2021Read More
Sales Consultant
Prime Honda
03.2018 - 03.2020Read More
Salem High School
High School Diploma
Read More
Education and Training
other