Kyle Balazs
Woodstock,GA
Summary
Experienced sales and customer service professional at Discount Tire with a proven track record of exceeding monthly sales goals above $300,000. Skilled at handling high call volumes, resolving customer complaints with professionalism, and delivering strong sales closing results in a fast-paced, team-oriented environment.
Provide value for every assigned team and challenge my peers to exceed their prior performance.
Overview
12
12
years of professional experience
Work History
Senior Sales Associate
Discount Tire
Roswell, GA
10.2022 - Current
- Exceeded monthly sales goals above $300000 while meeting AOR expectations and completing online customer checkouts.
- Handled 100 calls daily from across the USA, addressing customer needs effectively.
- Delivered strong customer service, time management, problem solving, teamwork, and motivation to drive sales.
- Managed customer complaints and pushback professionally, resolving issues to enhance customer satisfaction.
- Adapted to fast-paced work settings with frequent schedule changes.
- Ensured a tidy work environment and fostered positive communication with co-workers.
- Built management and sales skills through Percipio (Skillsoft) courses.
- Able to negotiate and work with customer’s specific budgets and needs
- Worked with multiple parts of Discount Tire including Fleet, Customer Care, Found it Lower, all in store or corporate.
Service Advisor
Cherokee County Nissan
Canton, GA
08.2020 - 02.2022
- Greeted Cherokee County Nissan customers and recorded service concerns.
- Prepared repair orders for maintenance, warranty, and customer-pay work.
- Provided customers with repair updates and handled approval for additional work requests.
- Checked warranty coverage and completed service paperwork accurately.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled issues with warranty companies, extended warranty, and other 3rd party companies to ensure customers get the most coverage from their warranty.
Tire Technician
Discount Tire
Woodstock, GA
01.2018 - 05.2020
- Executed tire mounting and balancing with precision using Discount Tire service equipment to ensure customer satisfaction.
- Streamlined tire inventory management and organized shop layout to enhance operational efficiency for store teams.
- Maintained clean workspaces and followed safety procedures.
- Established customer service best practices adopted storewide to improve overall customer experience.
Construction
Self-employeed
Woodstock, GA
01.2015 - 11.2016
- Supported construction crews with daily site preparation and cleanup tasks
- Loaded and unloaded building materials from delivery trucks and storage areas
- Organized tools, supplies, and equipment for active work zones
- Helped foremen measure and mark project dimensions on site
- Operated equipment and tools safely to carry out efficient project work.
Education
High School Diploma -
River Ridge Highschool
Woodstock, GA05-2020
Skills
- Sales closing techniques
- Sales training techniques
- Complaint resolution strategies
- Management skills
- Team collaboration
- Customer mirroring
- Warranty Company negotiation
- Consistent 250k,350k,400k monthly sales
Affiliations
- Volunteer for Free/Low Cost Mobile Mechanic Services
Timeline
Senior Sales Associate
Discount Tire
10.2022 - Current
Service Advisor
Cherokee County Nissan
08.2020 - 02.2022
Tire Technician
Discount Tire
01.2018 - 05.2020
Construction
Self-employeed
01.2015 - 11.2016
High School Diploma -
River Ridge Highschool