Xuhanda Minero
Houston,TX
Summary
Results-driven Sales Professional skilled in client management and sales development. Bilingual in Spanish and English, leveraging strong communication and conflict resolution skills to build relationships and improve customer satisfaction. Focused on driving repeat business through strategic service initiatives.
Overview
8
8
years of professional experience
Work History
Sales Associate
Mercedes-Benz of Houston Greenway
Houston, Texas
07.2022 - 04.2026
- Cultivated client relationships through exceptional service and follow-up communication.
- Delivered exceptional customer service throughout the transaction process, guiding clients from initial contact to successful sale completion.
- Managed customer inquiries via phone, email, and in-person, ensuring timely resolution and satisfaction.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Built rapport with clients, fostering long-lasting relationships that encouraged repeat business.
- Conducted vehicle demonstrations, highlighting features and benefits to potential buyers.
- Participated in training sessions to stay updated on product knowledge and sales techniques.
BDC Agent
Bayway Cadillac Southwest
Houston, TX
10.2021 - 07.2022
- Handled inbound leads via phone and internet, directing to appropriate contacts to enhance conversion opportunities.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
- Identified and implemented strategies that contributed to business growth and client satisfaction.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Overcame objections using friendly, persuasive strategies.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Researched and monitored consumer and industry trends to inform strategic decision-making.
Sales Representative
Home Buyer Creators
Houston, TX
05.2020 - 11.2021
- Achieved high client satisfaction ratings by delivering exceptional service consistently.
- Trained and mentored over 15 new sales representatives.
- Reached out to customers after completed enrollments to evaluate satisfaction to ensure 10/10 ratings on our surveys.
- Resolved conflicts calmly using problem-solving and interpersonal skills, resulting in increased enrollments by presenting customers with previously unconsidered options.
- Reviewed files and recordings to obtain information and respond to requests.
- Developed key customer relationships to increase sales.
- Continuously met sales goals via strategic prospecting
- Generated customer leads and conducted follow-up activities to secure new referrals, enhancing closing percentage.
Executive Administrative
DENTALENDO
Houston, TX
04.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered and directed over 50 incoming customer calls per day using multi-line telephone system.
- Confirmed appointments, communicated with clients and updated client records.
- Maintained daily calendars, set appointments with client and planned daily morning office huddles.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained all financial records to verify timely clearance of all credit and debit activities,
- Collected cash and debit/credit card payments.
- Verified Insurances through phone calls and internet portals.
Sales Representative
CUTCO
Houston
04.2018 - 12.2018
- Planned and organized client routes within territory to enhance time management and drive sales growth.
- Engaged new and existing customers to identify how specific products could fulfill their needs.
- Coordinated order placement for clients to ensure timely fulfillment.
- Monitored customer order process and address customer issues.
Education
High School Diploma -
Elsik High School
Houston, TX05-2018
Skills
- Sales closing techniques
- Sales pipeline development
- CRM management
- Client management
- Lead tracking
- Product training
- Client assessment
- Organizational efficiency
- Time management skills
- Bilingual fluent in Spanish and English
- Adaptability
- Service orientation
- Effective communication
- Communication skills
- Conflict resolution
- Personnel training
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Sales Associate
Mercedes-Benz of Houston Greenway
07.2022 - 04.2026
BDC Agent
Bayway Cadillac Southwest
10.2021 - 07.2022
Sales Representative
Home Buyer Creators
05.2020 - 11.2021
Executive Administrative
DENTALENDO
04.2019 - 05.2020
Sales Representative
CUTCO
04.2018 - 12.2018
High School Diploma -
Elsik High School