Miquael Hemphill
Melissa,TX
Summary
Dynamic Administrative Assistant with proven expertise in office administration and customer service, honed at Disability Determination Services. Excelled in maintaining confidentiality and enhancing customer trust through effective communication. Skilled in Microsoft Office Suite and database management, significantly improving record-keeping accuracy. Demonstrates a strong problem-solving ability and fosters professional relationships, promoting a positive work environment.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Disability Determination Services
Little Rock, AR
07.2021 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Addressed concerns effectively, enhancing customer satisfaction and trust.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Associate Of General Studies - General Studies
SEARK College
Pine Bluff, ARHS Diploma -
Stuttgart High School
Stuttgart, AR05.2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Clerical support
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Microsoft Office Suite
- Professional communication
- Excel spreadsheets
- Mail handling
- Microsoft PowerPoint
- Spreadsheets
- Multi-line phone systems
- Multi-line phone proficiency
- Administrative support
- Microsoft Word
- Microsoft Excel
- File organization
Timeline
Administrative Assistant
Disability Determination Services
07.2021 - 01.2025
Associate Of General Studies - General Studies
SEARK College
HS Diploma -
Stuttgart High School