Hertayshia Thomas
Southaven,MS
Summary
Excellent communication skills with the ability to interact with all age levels. Strong knowledge of and training in current technology including MS Office, 10 key calculator, and PowerPoint. Proficient in filing and telecommunications. Excellent customer service skills. Member of Phi Theta Kappa Honor Society.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Cashier, Customer Service
Tanger Outlet
Southaven, MS
English Language Arts Teacher
Kirkpatrick Elementary School
Clarksdale, MS
08.2020 - Current
- Assessed student progress by administering tests and evaluating results.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
- Implemented classroom management improvements to enhance class morale and engagement.
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
- Taught students subject-specific material, learning strategies, and social skills.
- Kept classroom clean, organized, and safe for students and visitors.
- Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
After school Tutor
Bolivar County Literacy Council
Cleveland, MS
01.2019 - 03.2020
- Help students with daily and weekly homework assignments
- Tutor students on subjects needed
- Practice reading fluency
- Prepare students for state test
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Tutored struggling, average, and advanced students in [Type] course materials.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Sales Associate
Kate Spade
New York
06.2019 - 01.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Team Member
Taco Bell
Southaven, MS
07.2017 - 04.2018
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
Office Assistant
Friars Point Town Hall
Friars Point, MS
05.2015 - 08.2016
- Answered phones and transfer to the appropriate staff member
- Take and distribute accurate messages
- Greet public and clients and direct them to the correct staff member
- Coordinate messenger and courier service
- Receive, sort and distribute incoming mail
- Prepare outgoing mail for distribution
- Fax, scan and copy documents
- Maintain office filing and storage systems
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Assisted with budgeting and financial management to keep office operating within budget.
Office Assistant, Select
Clarksdale, MS
03.2015 - 07.2015
- Answered phones and transfer to appropriate staff member
- Greet customers
- Filed invoices and receipts
- Copied documents
Education
Master’s Degree -
Delta State University
06.2020 - Current
Master of Arts - Teaching (Elementary
Bachelor’s Degree - Interdisciplinary Studies Concentrations
Delta State University
08.2017 - 05.2020
Associates Degree - Elementary Education
Coahoma Community College
08.2015 - 12.2016
High School Diploma - undefined
Coahoma Agricultural High School
08.2011 - 05.2015
Skills
Reports and documents
Coaching and mentoring
Cash register operation
Customer Relations
Drawer management
Customer assistance
Purchase assistance
Point of sale operation
Timeline
English Language Arts Teacher
Kirkpatrick Elementary School
08.2020 - Current
Master’s Degree -
Delta State University
06.2020 - Current
Sales Associate
Kate Spade
06.2019 - 01.2020
After school Tutor
Bolivar County Literacy Council
01.2019 - 03.2020
Bachelor’s Degree - Interdisciplinary Studies Concentrations
Delta State University
08.2017 - 05.2020
Team Member
Taco Bell
07.2017 - 04.2018
Associates Degree - Elementary Education
Coahoma Community College
08.2015 - 12.2016
Office Assistant
Friars Point Town Hall
05.2015 - 08.2016
Office Assistant, Select
03.2015 - 07.2015
High School Diploma - undefined
Coahoma Agricultural High School
08.2011 - 05.2015
Cashier, Customer Service
Tanger Outlet