Hesham Sawaked

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Resolved customer inquiries and provided information to elevate satisfaction levels.
• Partnered with team members to ensure timely completion of project objectives and adherence to deadlines.
• Collaborated with cross-functional teams to streamline processes and enhance goal achievement.
• Executed daily operational tasks with precision and speed.

• Developed and implemented strategies to increase sales volume and profitability of the wholesale department.
• Led team meetings to align sales strategies and operational goals across departments.
• Managed inventory levels to optimize stock availability and reduce excess waste.
• Monitored customer feedback and complaints, ensuring timely issue resolution and enhancing overall customer satisfaction.
• Maintained relationships with existing customers while prospecting for new ones.
• Oversaw compliance with industry regulations and company policies in operations.
• Ensured compliance with safety regulations in the workplace environment.
• Reviewed invoices from suppliers prior to payment processing ensuring accuracy of billing information provided by vendors.
• Resolved conflicts between employees or departments within the organization effectively.
• Provided guidance and support to subordinates in resolving complex operational issues promptly.
• Established pricing policies for wholesale customers in accordance with company objectives.
• Identified dead inventory and implemented solutions for excess liquidation, optimizing inventory management and reducing waste.
• Analyzed market trends, monitored competitor activity, and identified customer needs to develop new products.
• Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.

• Managed daily operations of postal services and staff scheduling.
• Oversaw mail collection, sorting, and delivery processes.
• Supervised and coordinated postal facility's operational, management, and supportive services.
• Developed and implemented process improvements to increase efficiency in delivery times.
• Conducted regular audits of outgoing mail to verify accuracy in labeling and package contents.
• Ensured compliance with government regulations regarding mailing processes and procedures.
• Maintained compliance with postal regulations and safety standards.
• Evaluated employee performance, offering feedback on areas needing improvement.
• Implemented training programs for new postal employees.
• Monitored staff performance and provided guidance on operations, safety procedures, and customer service protocols.
• Coordinated customer service initiatives to enhance community engagement.
• Resolved customer complaints quickly to promote improved service.
• Kept shifts properly staffed by creating and distributing work schedules.
• Drafted and submitted detailed reports of post office activities to supervisors.
• Assisted in managing budgets for various postal projects including staffing costs, equipment purchases.
• Directed daily sorting of mail into designated categories according to postal regulations.
• Maintained precise records of incoming and outgoing mail, parcels, and shipments to ensure accountability.

• Managed daily operations of post office, including customer service, mail processing, and money handling.
• Led daily operations of postal services, ensuring efficient staff activities and customer satisfaction.
• Supervised staff of postal clerks to ensure efficient customer service and accurate record keeping.
• Trained and supervised employees on customer service protocols.
• Resolved customer inquiries and complaints effectively and professionally.
• Maintained accurate records of postal transactions and service metrics.
• Directed inventory control and supply management for postal materials to support operational readiness.
• Developed strategies to improve workflow efficiency in mail processing.
• Coordinated postal facility's operations, enhancing service delivery and staff collaboration.
• Ensured compliance with all federal laws related to postal services and operations.
• Evaluated employee performance, offering feedback on areas needing improvement.
• Reviewed employees' work schedules and attendance prior to submission to payroll department.
• Implemented safety protocols to protect employees from hazardous materials encountered during duties.

• Delivered mail and packages efficiently across assigned routes.
• Delivered mail to residents and businesses within assigned area.
• Maintained accurate delivery records while resolving customer inquiries to enhance service quality.
• Delivered exceptional customer service through daily interactions with residents, fostering positive community relations.
• Sorted incoming mail using automated systems and manual methods.
• Collected outgoing mail from designated collection points daily.
• Ensured compliance with postal regulations and safety protocols to maintain operational integrity and safety.
• Collaborated with team members to resolve delivery issues promptly.
• Loaded mail into delivery vehicle according to established procedures.
• Maintained professional and effective public relations with customers and community members.
• Immediately reported suspicious activities to supervisors for prompt investigation.
• Observed road rules, weather, and road conditions and other factors to maintain safe driving record.

Oversaw daily accounts reconciliation and financial reporting for airline operations, ensuring accuracy and timely insights.

• Managed the accounts payable and receivable processes ensuring timely payments of invoices.
• Managed account receivables for specific accounts, ensuring timely payments.
• Oversaw billing processes and ensured timely invoicing for services rendered.
• Implemented financial policies to improve compliance and operational efficiency.
• Performed month-end closing activities such as accruals and amortizations.
• Created detailed forecasts for cash flow planning purposes.
• Analyzed financial data to identify potential areas of cost savings or revenue enhancement.
• Monitored and reported on sales performance metrics to senior management, identifying successes and areas for strategic improvement.
• Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
• Acted as the main point of contact in matters relating to client concerns and needs.
• Collaborated with the sales team to determine the best ways to drive market share.
• Supervised junior staff in daily accounting operations.
• Managed relationships with banks and other third parties involved in finance matters.
• Worked with regulatory representatives to complete accurate filings and maintain compliance.
• Executed detailed audits of cargo invoices to ensure accuracy and compliance with regulatory standards.
• Maintained well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.

• Oversaw inventory for A/C components at USA/Miami store, ensuring stock levels met demand.
• Managed inventory processes for accuracy and efficiency.
• Managed accounts payable processes
• All above applied on Financial Oracle System (E-Business Suite)
• Debtors Accounts Reconciliations
• Contributed to purchasing committee to optimize procurement strategies.
• Member in Stocktaking Committee
• Member in the Scrap and Sales Committee
• Member in upgrade ERP system ( Financial Oracle System)

• Managed cash and credit payments through point-of-sale systems, ensuring accuracy and security.
• Balanced daily transactions on a computerized point-of-sale system.
• Executed guest transactions with precision at front desk, contributing to streamlined check-in process.
• Resolved guest inquiries and delivered outstanding customer service, enhancing overall guest satisfaction.
• Trained new staff on cash handling procedures and customer service standards.
• Followed company security procedures for handling large sums of money.
• Maintained cleanliness and organization of cashier station throughout shifts.
• Completed various tasks assigned by management to support daily operations.
• Helped with purchases and signed customers up for rewards program.