Heshey Sova
Gloucester,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Substitute Teacher
Gloucester Public Schools
Gloucester, MA
09.2019 - Current
- Maintained a safe learning environment by enforcing school rules and regulations.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Supported special needs students by providing individual instruction as needed.
- Adapted teaching methods to accommodate diverse learning styles.
- Administered tests and assessments according to school guidelines.
- Promoted a safe and secure atmosphere within the classroom setting.
- Monitored student progress throughout the day.
- Utilized positive reinforcement to motivate students.
- Requested as substitute teacher based on excellent referrals and trusted performance.
Retail Sales Associate
Marshall’s
Gloucester, MA
11.2012 - 10.2013
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Inspected purchased items for defects before handing them over to customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Processed returned merchandise according to company policies.
- Maintained a clean work environment
- Offered suggestions for additional items that may be of interest to customers.
- Initiated friendly conversation with customers to determine level of assistance required.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Child Care Associate
Lady of America
Cape Coral, Florida
04.2007 - 02.2010
- Responsible for all children raging from the ages of 2 months on.
- Developed positive relationships with families.
- Helped children develop social skills by organizing group activities.
- Provided customer service when answering phones and processing contracts for both current and new members.
- Trained new member and current members on how to properly use all exercise equipment safely.
Secretary
Essex County Bar Advocates
Beverly, Massachusetts
09.2006 - 02.2007
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Updated contact lists on a regular basis; created new contacts as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Compiled training booklets for legal seminars.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Provided administrative support to the Office Manager and other staff members.
- Assisted with special projects or tasks related to departmental functions.
Education
Associate of Science - Criminal Justice
South West Florida College
Fort Myers, FL03-2010
Skills
- Interpersonal communication skills
- Excellent customer service
- Attention to detail
- Problem-Solving
- Customer Assistance
- Time Management
- Teamwork and Collaboration
- Phone Etiquette
- Retail Sales
- Reliability and punctuality
- Multitasking
- Excellent Written and Verbal Communication
- Organization
- Task Prioritization
- Money Handling
- Filing experience
- Bilingual English and Spanish
Timeline
Substitute Teacher
Gloucester Public Schools
09.2019 - Current
Retail Sales Associate
Marshall’s
11.2012 - 10.2013
Child Care Associate
Lady of America
04.2007 - 02.2010
Secretary
Essex County Bar Advocates
09.2006 - 02.2007
Associate of Science - Criminal Justice
South West Florida College