Brandon J Hester
Arnold
Summary
Dynamic US Navy Veteran with a strong foundation in customer service and logistics, complemented by recent education in Cybersecurity. Proven ability to lead teams and optimize processes, now transitioning into IT with certifications in progress to deliver high-quality technical support and enhance operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Services
Saint Louis
09.2025 - Current
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Managed classroom environments to enhance student learning and engagement through effective behavior management.
- Adapted instructional materials to accommodate diverse student needs and promote inclusive learning.
- Collaborated with school staff to maintain a supportive educational atmosphere.
- Utilized classroom technology to enrich learning experiences and support student understanding.
Helpdesk Support Technician
Charter Communications
01.2023 - 04.2023
- Delivered first-level technical support, resolving hardware/software issues and improving customer satisfaction.
- Provided technical support for computer hardware and software issues.
- Diagnosed and resolved network connectivity problems, ensuring uninterrupted user access.
- Managed account provisioning and system access, ensuring secure configuration in accordance with policy.
- Documented and tracked support requests in ticketing system.
- Maintained system documentation and assisted in training new personnel in troubleshooting processes.
- Collaborated with internal teams to resolve delivery issues, enhancing overall service levels.
- Assisted customers with account inquiries and service-related questions, fostering positive customer interactions.
Lead Logistician Specialist
United States Navy
Saint Louis
06.2019 - 10.2022
- Led department as Lead Logistician, overseeing performance and delivering key results.
- Managed supply chain processes, optimizing inventory management and supporting operational efficiency.
- Played a critical role in achieving #1 NRC ranking in the region.
- Supported operations at Saint Louis NRC in St. Louis by collaborating with team members.
- Represented my department in meetings with senior executives and the Chief Executive Officer to address changes and concerns.
- Financial Manager in charge of budget operations, purchasing, distributing assignments
Logistician Specialist
United States Navy
New Orleans
09.2015 - 05.2019
- Contributed to accounting for 1.2 million dollars in fuel annually
- Promoted to assistant dept lead, became sole financial manager responsible for all company supplies with a budget of over 250K per fiscal year.
- Reported to dept head on daily objectives, managing 10+ employees to ensure task completion with zero discrepancies.
- Supplied the organization with essential supplies to support aircraft readiness and overall mission success
- Supervised night shift as junior employee, managing department operations and providing updates to senior executives.
- Contributed to mission success at New Orleans VFA 204 through team collaboration.
- Obtained and used an active Secret Clearance to handle sensitive and confidential information (March 2015-2025)
Education
Associates - Cyber Security
Saint Louis Community College
Saint Louis, MO12-2024
Computer User Support Specialist (CUSS) Program -
ACI Learning
Centennial, CO01-2022
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT05-2026
Skills
- Customer service orientation
- Interpersonal communication skills
- Active listening skills
- Emotional intelligence
- Conflict resolution
- Time management
- Problem-solving abilities
- Windows troubleshooting
- Laptop support
- Printer management
- PC security support
- Desktop PC components
- Network management
- Wi-Fi configuration
- Network technologies
- Internet and IP
- Hardware upgrades
- Typing proficiency
Certification
- A+ Certification, 1102 01/2026
Timeline
Substitute Teacher
Kelly Services
09.2025 - Current
Helpdesk Support Technician
Charter Communications
01.2023 - 04.2023
Lead Logistician Specialist
United States Navy
06.2019 - 10.2022
Logistician Specialist
United States Navy
09.2015 - 05.2019
Associates - Cyber Security
Saint Louis Community College
Computer User Support Specialist (CUSS) Program -
ACI Learning
Bachelor of Science - Cyber Security
Western Governors University