Heather Jolicoeur
Gladewater
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Substitute Teacher
Gladewater ISD
Gladewater
01.2024 - 05.2025
- Promoted a safe and secure atmosphere within the classroom setting.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Supported special needs students by providing individual instruction as needed.
- Monitored student progress and provided feedback for improvement.
Payroll/Human Resources
Panel Truss/Builders First Source
Henderson
05.2018 - 01.2023
- Payroll weekly approx 560 employees
- Benefit enrollment
- Enroll new hires & enter terminations
- Employee file maintenance
- Enter time for hourly employees
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Manager
KRS Jet Center
Longview
08.2008 - 07.2017
- Initiated new contacts and cultivated business relationships
- Scheduled flight information and daily airport operations
- Supervised front desk personnel
- Trained new employees
- Customer billing
- Maintained fuel records
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Provided exceptional customer service to ensure customer satisfaction.
Vice President, Cashier
Gladewater National Bank
Gladewater
04.2007 - 04.2008
- Supervised staff of 8, including training, hiring, workflow and audit functions
- Prepare schedules, bank reconciliations & financial reports
- Edit and proofread journal entries for processing
Loan Review Specialist
Austin Bank
Longview
11.1997 - 08.2004
- Credit analysis, loan review policy and compliance of lending guidelines
- Performed small loan review function for 19 branches
- Assisted Vice President
- Coordinated branch reviews
- Prepared Audit Committee presentations and packets
- Assisted Internal Auditor with Financial Statement Audit
Education
Juris Doctor - Candidate
UNT Dallas College of Law
Dallas, Texas11.2017
Bachelor of Business Administration -
LeTourneau University
Longview, Texas08.2010
Skills
- Payroll administration
- Communication skills
- Employee training
- Customer service
- Employee engagement
- Administrative skills
- Regulatory compliance
- Personnel records maintenance
- New hire orientation
- Onboarding coordination
- Workers' compensation
Timeline
Substitute Teacher
Gladewater ISD
01.2024 - 05.2025
Payroll/Human Resources
Panel Truss/Builders First Source
05.2018 - 01.2023
Customer Service Manager
KRS Jet Center
08.2008 - 07.2017
Vice President, Cashier
Gladewater National Bank
04.2007 - 04.2008
Loan Review Specialist
Austin Bank
11.1997 - 08.2004
Juris Doctor - Candidate
UNT Dallas College of Law
Bachelor of Business Administration -
LeTourneau University