Hesler Cuyuch
College Station,TX
Summary
Driven Shift Manager and Food Runner with a proven track record at Casa Mangiare and McDonald's, showcasing exceptional teamwork, collaboration, and a strong work ethic. Excelled in high-pressure environments, significantly improving customer satisfaction and service efficiency through effective multitasking and time management. Skilled in cleaning, sanitizing, and supply restocking, ensuring operational excellence without compromising quality.
Overview
7
7
years of professional experience
Work History
Food Runner
Casa Mangiare
College Station, TX
03.2023 - Current
- Handled high-pressure situations calmly during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided great customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
Shift Manager
McDonald's
College Station, TX
02.2018 - 03.2023
- Handled escalated customer issues effectively, solving problems for the best of the store and costumers.
- Trained new employees on store policies, procedures, and job responsibilities, and have to make sure they were doing things the proper way.
- Promoted a positive work environment
- Kept employees operating productively and working on task.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain everything in order, clean and running things correctly.
- Maintaining optimal stock while minimizing waste and costs.
- Handled emergency situations with a calm.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
High School - Completed
Consolidated High School
College Station, TX05.2020
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Effective Multitasking
- Cleaning and sanitizing
- Supply Restocking
Languages
Spanish
Native or Bilingual
Timeline
Food Runner
Casa Mangiare
03.2023 - Current
Shift Manager
McDonald's
02.2018 - 03.2023
High School - Completed
Consolidated High School