Hessel Menjivar
Concord,NC
Summary
Detail-oriented professional skilled in bilingual communication and active listening. Committed to ensuring clarity in patient education, streamlining care transitions, and enhancing healthcare experiences for diverse populations
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Medical Interpreter
Axcess Pointe Health System
Concord, NC
09.2024 - Current
- Interpreted medical terminology accurately, ensuring clarity in patient education and consent processes.
- Facilitated effective communication between healthcare providers and patients from diverse linguistic backgrounds.
- Provided accurate, real-time English-Spanish consecutive and simultaneous interpretation for complex medical, dental, behavioral health and psychiatry.
- Translated and explained complex lab, radiology, and diagnostic results to patients under the direct guidance of medical providers.
- Informed patients of their scheduled appointments with specialists upon request, delivering clear dates, times, and clinic locations.
- Supported site coordinators by accurately tracking and inputting daily operational metrics, patient volume data and daily collections.
Office Assistant
Keith Clinic Of Chiropractic
Charlotte, NC
06.2022 - 08.2024
- Processed and submitted medical billing claims using accurate ICD-10 coding to ensure timely reimbursement.
- Managed accounts receivable and resolved billing discrepancies directly with auto insurance providers and Attorneys.
- Trained new staff on administrative processes and software tools for optimal performance.
- Coordinated the secure transfer of medical records to attorneys and car insurance companies in strict compliance with HIPAA regulations.
- Cultivated professional relationships with personal injury attorneys, successfully increasing and tracking incoming patient referrals.
- Managed high-volume phone lines, routing calls appropriately, answering patient inquiries, and scheduling appointments.
- Managed check-in and check-out procedures, collecting copays, and verifying insurance benefits.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA06-2016
Skills
- Language interpretation
- Medical terminology
- Medical billing
- Clinical data entry
- Language proficiency
- Cultural insight
- Active listening
- Customer service
- Multitasking and organization
- Cognitive flexibility
- Reliability
Certification
- Medical Terminology
- Data Entry
- Introduction to Medical Occupations
Languages
Spanish
Native or Bilingual
Timeline
Medical Interpreter
Axcess Pointe Health System
09.2024 - Current
Office Assistant
Keith Clinic Of Chiropractic
06.2022 - 08.2024
High School Diploma -
Leuzinger High School