Heureuca Nei
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
Publix
12.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Lifted up to 25-30 pounds at once.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FLSkills
- Report Transcription
- Microsoft Excel
- Report Creation
- Sales Expertise
- Active Listening
- Cash Management
- Identification Checks
- Conflict Resolution
- Purchase Assistance
Affiliations
- Refurnished upon request
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
Alorica
01.2023 - Current
Cashier
Publix
12.2021 - 10.2022
Associate of Arts -
Broward College
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