Heven Banks
Long Beach,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fluffys Snoballs
02.2023 - 01.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Lead Customer Service Representative
Davids Bridal
04.2022 - 02.2023
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Front of House Manager
Long Beach Fish Grill
06.2021 - 03.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Deli Manager
WinCo Foods
07.2021 - 02.2022
- Managed supply chain functions for deli supplies, ingredients and merchandise.
Lead Cashier
L and L Hawaiian Barbeque
04.2021 - 06.2021
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Office Administrator
Nicolette Inc
03.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Receptionist
Kal's Body Shop
01.2017 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Associate of Arts - Admin of Justice
Long Beach City College
Long Beach, CA06.2029
High School Diploma -
Educational Partnership High School
Long Beach, CA06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
Timeline
Customer Service Representative
Fluffys Snoballs
02.2023 - 01.2024
Lead Customer Service Representative
Davids Bridal
04.2022 - 02.2023
Deli Manager
WinCo Foods
07.2021 - 02.2022
Front of House Manager
Long Beach Fish Grill
06.2021 - 03.2022
Lead Cashier
L and L Hawaiian Barbeque
04.2021 - 06.2021
Office Administrator
Nicolette Inc
03.2019 - 04.2020
Receptionist
Kal's Body Shop
01.2017 - 03.2019
Associate of Arts - Admin of Justice
Long Beach City College
High School Diploma -
Educational Partnership High School
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